Senior Data & Business Analyst, Backup & Recovery Infra

Lloyds Banking Group; Manchester; Hybrid; GBP 70,000 - 79,000; Full time

Job summary

A leading financial services organization is seeking a Senior Business & Data Analyst in Manchester to join their Backup and Recovery Team. This hybrid role involves mapping customer journeys, managing technical complexities during migrations, and leading process improvements. The ideal candidate will have experience in customer journey design, data analytical capabilities, and agile methodologies. The position offers a competitive salary and a comprehensive benefits package, including a generous pension contribution and performance-related bonuses.

Benefits

Generous pension contribution

Annual performance-related bonus

Adaptable benefits

30 days' holiday

Wellbeing initiatives

Qualifications

• Demonstrable experience handling technical complexities around migration.
• Experience in customer journey design and process mapping.
• Strong communication and problem-solving skills.

Responsibilities

• Understand and map end-to-end customer journeys.
• Evaluate journey effectiveness and implement improvements.
• Coordinate cross-functional teams for seamless experiences.

Skills

Technical complexities management

Customer journey design

Stakeholder management

Problem-solving

Agile delivery tools proficiency

Tools

Jira

Confluence

SQL

Excel

Job description

A leading financial services organization is seeking a Senior Business & Data Analyst in Manchester to join their Backup and Recovery Team. This hybrid role involves mapping customer journeys, managing technical complexities during migrations, and leading process improvements. The ideal candidate will have experience in customer journey design, data analytical capabilities, and agile methodologies. The position offers a competitive salary and a comprehensive benefits package, including a generous pension contribution and performance-related bonuses.