Senior Cyber Claims Advocate UK

MARSH LLC.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading insurance broker is seeking a Senior Claims Advocate to join their Cyber team in London. This hybrid role requires expertise in resolving complex cyber claims and providing strategic advice to clients. Responsibilities include guiding clients through claims, advocating with insurers, and managing client relationships effectively. Excellent negotiation and communication skills are essential. Join a team of experienced professionals within a vibrant and inclusive culture, supporting your professional development in a top-tier organization.

Benefits

Professional development opportunities

Supportive leadership

Hybrid work flexibility

Qualifications

• Proven experience of resolving complex cyber claims.
• Significant proven claims management experience is essential.
• Excellent negotiation, communication and relationship management skills.

Responsibilities

• Work closely with clients providing strategic claims advice.
• Advocate on behalf of clients with insurers regarding claims.
• Manage client relationships from a claims perspective.

Skills

Negotiation skills

Communication skills

Relationship management

Technical ability in cyber claims

Job description

We are seeking a talented individual to join our Cyber team at Marsh. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office. An opportunity has arisen to join the Cyber claims team as a Senior Claims Advocate specialising in cyber claims where you will be responsible for delivering a comprehensive claims service to Marsh's cyber clients. You will be part of the Cyber Claims Advocacy Team which is based predominantly in London. The team reports into and works closely with the Cyber placement practice. The team provides claims advocacy services on behalf of clients where assistance is required on more complex aspects of claims, including cyber incident triage, business interruption and complex claims recovery. You will join a team of experienced market professionals. Some have experience in cyber incident response, others in claims operations; some have 12+ years in the cyber insurance market; others have significant experience at law firms. This unparalleled scope of capability gives us a competitive edge that we want you to add to.

Responsibilities

• Work closely with clients, overseas offices and other colleagues in providing strategic, technical and tactical claims advice, with a particular focus on complex wholesale claims.
• Guide Marsh cyber insurance clients through complex cyber insurance claims under cyber policies and other potentially available coverages.
• Advocate on behalf of Marsh clients with insurers.
• Contribute to thought leadership on cyber issues.
• Provide regular training for cyber / claims colleagues as well as other teams in Marsh.
• Provide support to the cyber team through the feedback of claims intelligence to product development colleagues.
• Support the business in winning and retaining clients.
• Manage client relationships from a claims perspective.
• Capture actionable, aggregate data for use by clients in future pre‑incident planning and risk management.
• Work with broking, claims and advisory leadership to define the remuneration model for complex claims services.

Qualifications

• Proven experience of resolving complex cyber claims.
• Significant proven claims management experience is essential.
• Significant experience gained within a Claims team, or coverage or incident management team at a law firm, is highly desirable.
• Excellent negotiation, communication and relationship management skills.
• Experience of presenting to clients and colleagues.

What makes you stand out?

• Demonstrate technical ability, market knowledge and the personality to build relationships with new and existing clients.
• Ability to identify revenue opportunities and secure engagements.

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90 000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X., Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one "anchor day" per week on which their full team will be together in person.