Senior CX Researcher - 12 month FTC

Gymshark; Metropolitan Borough of Solihull; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading fitness apparel company is seeking a Senior CX Researcher for a 12-month FTC. This role focuses on delivering actionable insights through effective quantitative and qualitative research methods. As part of a growing team, the ideal candidate will synthesize data, share insights across the organization, and engage with stakeholders effectively. The position offers a hybrid working model with a strong focus on community engagement and business growth.

Benefits

Competitive Win Together, Lose Together Bonus

Choice of Private Medical Insurance or Healthcare Cash Plan

25 days holidays + your birthday and all Bank Holidays off

Flexible Working Culture

Collaborative working environment

Employer pension contributions up to 7%

Life Assurance at four times your basic salary

50% Gymshark Discount

Gymshark Gift Card for each year of service

Financial, Physical and Mental Wellbeing Support

Great Training and Learning Resources

Paid time off when unwell

Very Generous Family Leave package

Healthy fresh food at GSHQ

Lifting Club Gym Membership

Free monthly massages

Beauty and Barber facilities

Free on-site parking

Qualifications

• Able to lead both quant and qual research to a high standard.
• Synthesize data and insights from various sources into cohesive stories.
• Demonstrated experience in sharing insights and driving change across large organizations.

Responsibilities

• Lead brand health tracking and community research panel.
• Deliver actionable insights into current and future customers.
• Work in a fast-paced, agile environment.

Skills

Quantitative Research

Qualitative Research

Data Synthesis

Stakeholder Management

Presentation Skills

Job description

Join us as a Senior CX Researcher - 12 month FTC in our Customer Experience team to help deliver actionable insights, and ensure we are putting our community members at the centre of decision making.

This is an amazing opportunity for a research professional who has a strong understanding of research methodologies and the ability to ask the right questions and identify the most effective research and analytical methods to solve business problems.

Here’s why to come onboard :

• You’ll be working on two core capabilities within the team - leading the delivery of brand health tracking and co‑ordinating our community research panel, helping us to deeply understand our community members and placing you at the heart of our rapid growth into a billion‑dollar global business.
• This role is genuinely important to our service performance delivering actionable insights into our current and future customers and utilising a range of qualitative and quantitative research techniques to better understand our community and their needs.
• Our team and remit are rapidly growing with the business, and the opportunities to test and learn, educate and build relationships are endless.
• We operate in a fast paced, agile working environment which creates opportunities for anyone who wants to enhance their skillset alongside the BAU activities.
• The Hybrid working pattern features a minimum of three days a week at our Solihull HQ office.

And heres what we are looking for from you :

• Able to lead both quant and qual research to a high standard.
• Able to synthesize data and insights from a variety of data sources into one cohesive story including secondary market data and primary research outputs.
• An ability to understand the big picture and where Brand research can add value to strategic decision making.
• Demonstrated experience in sharing insights and driving change across a large organisation.
• Ability to work as part of a high performing team, supporting the development of more junior team members.
• Superb presentation skills, able to confidently explain findings to both technical and-technical stakeholders in an engaging way.
• Able to build and maintain strong relationships with stakeholders.
• Able to effectively manage multiple projects, proactively raising risks and blockers to management.

CLOSING DATE :

30th July.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.

If you’d like to request a reasonable adjustment please email .

ABOUT US.

We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious, and we're looking for people who want to join us for the ride our growth will be your growth.

THE PERKS.

• Competitive Win Together, Lose Together Bonus
• Choice of Private Medical Insurance or Healthcare Cash Plan, paid for by us!
• 25 days holidays + your birthday and all the Bank Holidays which can be substituted and taken whenever you want.
• A truly Flexible Working Culture
• A collaborative, creative and inspiring working environment
• Employer pension contributions up to 7%
• Life Assurance at four times your basic salary
• 50% Gymshark Discount
• Gymshark Gift Card for each year of service
• Financial, Physical and Mental Wellbeing SupportGreat Training and Learning Resources
• Choice of hardware and access to the best software
• Paid time off when you're physically and mentally unwell
• Very Generous Family Leave package we support you extending your family
• Refuel - Healthy fresh food at GSHQ
• Lifting Club (LC) Gym Membership
• Free monthly massages
• Beauty and Barber facilities
• Free on-site parking