Senior Customer Support Quality Lead – East Sussex

Redline Group Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in East Sussex is seeking a Customer Support Quality Lead to ensure quality management processes align with standards. You will collaborate with technical teams to enhance customer support experiences and lead investigations. Ideal candidates have experience in process improvement and quality engineering, preferably within technical products. This role offers competitive salaries and growth opportunities.

Qualifications

• Proven experience in process improvement and quality engineering.

Responsibilities

• Collaborate with Technical Support Manager for customer investigations.
• Lead meetings on active investigations with management.
• Ensure tools for customer performance metrics are in place.
• Provide accurate data for investigations.

Skills

Process improvement experience

Quality engineering experience

Technical product background, ideally electrical

Job description

A leading technology firm in East Sussex is seeking a Customer Support Quality Lead to ensure quality management processes align with standards. You will collaborate with technical teams to enhance customer support experiences and lead investigations. Ideal candidates have experience in process improvement and quality engineering, preferably within technical products. This role offers competitive salaries and growth opportunities.