Senior Customer Success Manager X2

Ocho People; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology training provider in Belfast is seeking two Customer Success Managers to enhance client relationships in the capital markets sector. Candidates should have experience in Customer Success or Account Management, preferably in a technology or training context. This position offers hybrid working, competitive salary, and opportunities for career development.

Benefits

Competitive salary and benefits package

Career development opportunities

Collaboration with global clients

Qualifications

• Proven experience in Customer Success, Account Management, or Relationship Management roles.
• Background in technology, SaaS, or training solutions preferred.
• Familiarity with capital markets or financial services clients advantageous.
• Excellent communication and stakeholder management skills.
• Strong analytical, problem-solving, and organisational skills.
• Ability to manage multiple client relationships and priorities effectively.
• Team-oriented mindset with a proactive, customer-first approach.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring satisfaction and engagement.
• Develop understanding of clients' goals, processes, and training needs.
• Support client onboarding, adoption, and utilisation of technology training solutions.
• Identify opportunities for account growth and cross-sell or upsell.
• Collaborate with internal teams to ensure client success.
• Monitor client health, usage metrics, and feedback.
• Represent the client voice for product and service improvements.

Skills

Customer Success

Account Management

Relationship Management

Communication Skills

Analytical Skills

Problem-solving Skills

Organisational Skills

Job description

Location: Belfast/ Hybrid
Type: Permanent
Industry: Technology Training

Are you passionate about helping clients get the most value from the technology they use?
Would you like to work with leading organisations in the capital markets sector, supporting their digital and training transformation?

Our client, a leading provider in the technology training industry, is seeking two new Customer Success Managers to join its growing team. This is an exciting opportunity to build relationships with clients in the capital markets and financial services space, ensuring they achieve measurable success from the company's innovative learning and enablement solutions.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring a high level of satisfaction and engagement.
• Develop a deep understanding of clients' business goals, processes, and training needs within capital markets.
• Support client onboarding, adoption, and ongoing utilisation of the company's technology training solutions.
• Identify opportunities for account growth, renewals, and cross-sell or upsell opportunities.
• Collaborate with internal teams (Sales, Product, and Delivery) to ensure client success and seamless service delivery.
• Monitor client health, usage metrics, and feedback to proactively address any challenges.
• Represent the client voice internally, contributing to product and service improvements.

Requirements

• Proven experience in a Customer Success, Account Management, or Relationship Management role.
• Background in technology, SaaS, or training solutions preferred.
• Familiarity with capital markets or financial services clients advantageous.
• Excellent communication and stakeholder management skills.
• Strong analytical, problem-solving, and organisational skills.
• Ability to manage multiple client relationships and priorities effectively.
• Team-oriented mindset with a proactive, customer-first approach.

Why Join?

• Opportunity to work directly with global capital markets clients.
• Join a collaborative and fast-growing organisation with a strong reputation in technology training.
• Competitive salary and benefits package.
• Hybrid working and excellent career development opportunities.

If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.