Senior Customer Success Manager x2

Ocho; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading provider in technology training is seeking a Customer Success Manager to enhance client relationships in the capital markets. The role involves onboarding clients, identifying growth opportunities, and collaborating with internal teams. Ideal candidates have experience in customer success or account management, with a focus on technology or financial services. This position offers a competitive salary and hybrid working options.

Benefits

Work From Home

Competitive salary

Career development opportunities

Qualifications

• Proven experience in Customer Success, Account Management, or Relationship Management.
• Background in technology, SaaS, or training solutions preferred.
• Familiarity with capital markets or financial services clients advantageous.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple client relationships and priorities effectively.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Develop a deep understanding of clients' business goals.
• Support client onboarding, adoption, and ongoing utilisation.
• Identify opportunities for account growth and upsell.
• Collaborate with internal teams to ensure client success.
• Monitor client health, usage metrics, and feedback.

Skills

Customer Success

Account Management

Stakeholder Management

Analytical Skills

Problem-solving

Organisational Skills

Job description

Location: Belfast/ Hybrid
Type: Permanent
Industry: Technology Training

Are you passionate about helping clients get the most value from the technology they use?
Would you like to work with leading organisations in the capital markets sector, supporting their digital and training transformation?

Our client, a leading provider in the technology training industry, is seeking two new Customer Success Managers to join its growing team. This is an exciting opportunity to build relationships with clients in the capital markets and financial services space, ensuring they achieve measurable success from the company's innovative learning and enablement solutions.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring a high level of satisfaction and engagement.
• Develop a deep understanding of clients' business goals, processes, and training needs within capital markets.
• Support client onboarding, adoption, and ongoing utilisation of the company's technology training solutions.
• Identify opportunities for account growth, renewals, and cross-sell or upsell opportunities.
• Collaborate with internal teams (Sales, Product, and Delivery) to ensure client success and seamless service delivery.
• Monitor client health, usage metrics, and feedback to proactively address any challenges.
• Represent the client voice internally, contributing to product and service improvements.

Requirements

• Proven experience in a Customer Success, Account Management, or Relationship Management role.
• Background in technology, SaaS, or training solutions preferred.
• Familiarity with capital markets or financial services clients advantageous.
• Excellent communication and stakeholder management skills.
• Strong analytical, problem-solving, and organisational skills.
• Ability to manage multiple client relationships and priorities effectively.
• Team-oriented mindset with a proactive, customer-first approach.

Why Join?

• Opportunity to work directly with global capital markets clients.
• Join a collaborative and fast-growing organisation with a strong reputation in technology training.
• Competitive salary and benefits package.
• Hybrid working and excellent career development opportunities.

Benefits

• Work From Home

If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.