Senior Customer Success Manager – Aviation SaaS (Remote)

Boeing; Crawley; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global aviation solutions provider is seeking an Experienced Customer Success Manager to drive adoption and ensure renewal for Commercial Airline customers within Digital Aviation. This role involves managing customer relationships, understanding customer needs, and correlating adoption metrics with KPIs. Candidates must have experience in a SaaS environment and strong communication skills. The position is full-time and remote, based in the United Kingdom.

Qualifications

• 3 years of experience in a customer success role within a SaaS environment.
• Ability to align customers' business processes with product capabilities.
• Expertise in customer management, negotiation, and conflict resolution.
• Strong written and verbal communication skills with the ability to tailor messages to end-users and executives.

Responsibilities

• Keep the customer viewpoint in the forefront of every discussion.
• Understand and incorporate the functions of the Customer Success Team(s) into workflows.
• Maintain a 360-degree view of overall customer health, ongoing engagements, and issues.
• Proactively identify and conduct expansion plays that will provide additional value to assigned customers.
• Offer customer/market feedback to product managers.

Skills

Relationship Management

Communication

Results Oriented

Issue Management

Team Player

Job description

A global aviation solutions provider is seeking an Experienced Customer Success Manager to drive adoption and ensure renewal for Commercial Airline customers within Digital Aviation. This role involves managing customer relationships, understanding customer needs, and correlating adoption metrics with KPIs. Candidates must have experience in a SaaS environment and strong communication skills. The position is full-time and remote, based in the United Kingdom.