Senior Customer Success Manager

Apriori Technologies Uk, Limited; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading software firm is seeking a Senior Success Manager to ensure customer success and drive business value through strategic management of software solutions. This remote role focuses on relationship management and customer adoption strategies while collaborating closely with sales executives. Ideal candidates will have over 5 years of experience in consulting or customer success roles, particularly in the software industry.

Benefits

Competitive compensation

Pension match

Private medical & dental

Flexible time off

Innovative work environment

Qualifications

• Adept at interacting with customer executives and project team members.
• 5+ years in managing strategic relationships and business applications.
• Ability to lead project meetings effectively.

Responsibilities

• Manage multiple customer relationships and project teams.
• Develop the Customer Success vision and plan.
• Facilitate group discussions and identify software use cases.

Skills

Customer Relationship Management

Business Process Management

Organizational Skills

Communication Skills

Problem-Solving

Education

BS degree in Engineering, Computer Science, Business Management

Advanced degree preferred

Job description

Description

The aPriori Senior Success Manager is responsible for ensuring customer success and desired outcomes through the strategic management of professional services and development of a product cost management solution. They provide strategic advisement and direction, business consulting, and process change assessment during the implementation, deployment, and sustainment of aPriori’s software. A key role of the Senior Success Manager is to foster customer loyalty by ensuring that our customers can fully utilize the value of our solutions and services. Primary focus of this role is supporting new business pursuits within the assigned region, strategically leading customer adoption during initial year of deployment, renewal of customers’ existing software subscription and the identification of expansion opportunities for additional software and services.

The Senior Success Manager works closely with our Sales Executives to understand the client’s vision of success and defines the strategy and scope of engagement services to meet the customer’s needs. The Senior Success Manager then continues to work directly with a customer to evolve an implementation and expand the value aPriori can provide. The Senior Success Manager manages the relationship and success plan a customer requires to generate business value and tracks that value to justify future software renewals and expansions.

Location: Remote (UK, Netherlands, or Belgium)

Responsibilities

• Management of multiple customer relationships, implementations, and project teams simultaneously
• Responsible for customer success from pre-sale requirements gathering through customer lifecycle
• Development of the Customer Success vision and plan for the initial deployment and beyond
• Facilitate group discussions with a goal of identifying planned software use cases and projects, standard software usage procedures, customer business process change needs, and customer value generation activities and results tracking
• Coordinate and facilitate all integration and configuration of software based on customer business needs
• Coordinate and facilitate all onboarding efforts needed for the deployment
• Coordinate and facilitate consulting activities needed for the deployment
• Coordinate, facilitate, summarize, and report on all value implementation / value generation activities
• Development of references and case studies internal to customer
• Communication of status throughout the project lifecycle to all stakeholders
• Manage and build relationships with executive sponsor and project team members
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Requirements

• Adept at interacting and communicating with customer executives, project team members, and individuals
• Experience and demonstrated success in managing business process changes in a consulting role
• Demonstrated ability to develop a customer’s strategy and business solution, assess customer needs, and develop project scope to meet those needs and support the strategy
• Ability to lead and facilitate project meetings and senior level customer meetings
• Demonstrated success leading project teams with a record of high customer satisfaction
• Demonstrated ability to identify risks that may impact the success of the project and determine appropriate mitigating actions
• Excellent organizational, interpersonal, and communication skills (written and oral)
• Willingness to travel up to 20% of the time
• Highly proficient operating independently in a remote role and deliver results to meet timelines
• Native-level English skills required. Desire ability to converse in German language as secondary language

Education and Experience

• 5+ yrs. experience and demonstrated success in managing and growing strategic relationships and multiple, complex business application / software implementations with external clients
• BS degree in Engineering, Computer Science, Business Management (advanced degree preferred)
• Preferably engineering, manufacturing, or sourcing experience within the OEM / Tier 1 industry
• Experience creating, facilitating, and presenting reports to senior-level client stakeholders

aPriori Offers

A team environment where your experience is valued, your voice is heard, and the work that you do makes an impact for our customers and employees.

aPriori offers competitive compensation and unique benefits including pension match, private medical & dental, flexible time off, aPriori days, and more in a dynamic, growing, innovative environment!

About aPriori

Founded in 2003, aPriori is disrupting the industry’s status quo with groundbreaking work helping manufacturers digitally transform their businesses. Through our unique, patented, intellectual property, we enable manufacturers to accelerate product design, and bring products to markets faster while providing visibility to the sustainability of their design and manufacturing choices. Our impact is profound - our customers save millions of dollars each year, accelerate time to market, all while creating a better world for future generations. Though we are an established software firm, through our continued growth, we have maintained the dynamic, collaborative nature of a start‑up.

With a global presence, including North America, Europe, Asia, and India, we encourage an inclusive work environment and support employees’ growth through education, training, wellness, and other programs. As our greatest asset, employees’ contributions are acknowledged through monthly company‑wide meetings, often with promotions and awards. We promote a positive work culture, employee‑friendly policies, flexible work schedules, pub nights, and an additional day off each quarter known as “aPriori Day”.

Interested in joining our team?

We continue to build an organization of highly talented, self‑motivated individuals. Our unique environment empowers employees to bring their best selves each day, asking, “How can I do better?” and then exceeding expectations. We work together towards a common goal. We nurture and celebrate each other’s successes. Employees embrace opportunities to build new skills as well as step into leadership positions where they are supported and mentored by the Senior Leadership team to grow into impactful individual contributor roles or to effectively manage teams. Innovation, adaptability, and a desire to increase your value are essential. If you possess these qualities, we want to hear from you!

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Benefits

Work From Home