Senior Customer Success Manager

Nordcloud; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading European cloud services provider is seeking a Senior Customer Success Manager in the UK. This role involves working closely with sales to assess and address customer needs while providing innovative cloud solutions. The ideal candidate will have over 7 years of relevant experience and advanced knowledge of cloud platforms like Google Cloud, Azure, or AWS. The company offers flexible working conditions, a training budget for certifications, and a comprehensive benefits package, fostering a diverse and inclusive workplace.

Benefits

Individual training budget

Flexible working hours

Local package including pension contributions

Extensive private health care

Bupa dental plan

Gym expense or well-being monthly allowance

Qualifications

• 7+ years of experience in solutioning large cloud deals.
• Advanced knowledge of at least one of the following platforms: Google Cloud, Azure, AWS.
• Good understanding of cloud infrastructure and application development landscape.

Responsibilities

• Work as part of the sales team to identify customer needs.
• Challenge legacy thinking and propose modern solutions.
• Coordinate with internal and external experts to create proposals.

Skills

Experience in solutioning large cloud deals

Advanced knowledge of Google Cloud, Azure, AWS

Understanding of cloud infrastructure and application development

Private and Public sector experience

Ability to design solutions independently

Experience from enterprise-level clientele

Fluent communication skills in English

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Join Nordcloud and be part of the European cloud revolution. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success.

Position

Senior Customer Success Manager – United Kingdom.

Your daily responsibilities:

• Working as part of the sales team to discover and map the often unsaid, needs/pain of the customer
• Challenge fixed or legacy thinking based on your experience and modern ways of working
• Translate these needs to differentiating outcomes that Nordcloud can provide
• Take solutioning ownership and coordinate with both internal (Product, Legal, Risk and Commercial) and external (IBM, partner) subject matter experts to bring together compelling proposals that demonstrate value
• Apply enterprise architecture principles to quantify and track risks, architectural decisions, solution principles and measurement of outcomes – ultimately ensuring the scope of the engagement is clear
• Show a material uplift in the improvement of win-rates for the UK, contributing towards achievement of our bookings and revenue targets
• Demonstrate thought-leadership around modern Cloud services, including creating and talking to novel points of view, which can be used to communicate with our clients, partners and the market
• Maintain and continually hone your knowledge of the market and our positioning within it through personal research, curiosity and conversations with our SMEs
• Occasional travelling may be an option, depending on the assignment and your preferences

Your key skills

• 7+ years of experience in solutioning large cloud deals
• Advanced knowledge of at least one of the following platforms: Google Cloud, Azure, AWS
• Good understanding of cloud infrastructure and application development landscape
• Private and Public sector experience
• Ability to independently design solutions, experience from enterprise-level frame agreement negotiations
• Experience from continuous services and project-based engagement
• Experience in enterprise-level clientele
• Fluent communication skills in English

We encourage you to apply, even if you don't meet all of the requirements. We value your growth potential and enthusiasm!

What we offer:

• Individual training budget and exam fees for certifications
• Flexible working hours and hybrid working model
• Company laptop and needed equipment
• Local package such as up to 7% matched pension contributions, extensive private health care, Bupa dental plan, and a seasonal ticket loan, enhanced maternity and parental leave, gym expense or well-being monthly and mobile phone allowance

Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in the UK and must be eligible for BPSS and SC Clearance.

About Nordcloud

Nordcloud is a European leader in cloud implementation, application development, managed services and training. It's a recognised cloud-native pioneer with a proven track record helping organisations leverage public cloud in a way that balances quick wins, immediate savings and sustainable value.

Nordcloud is triple-certified across Amazon Web Services, Microsoft Azure and Google Cloud Platform – with 10 European hubs, over 1,300 employees and has delivered over 1,000 successful cloud projects for companies ranging from midsize to large corporates.

Our clients benefit from multi-cloud expertise that guides best practices, preempts pitfalls, provides essential technical support and steers teams through cultural change. From strategy planning to application management, we take our customers through the whole cloud journey to drive real business outcomes from cloud technology.

Learn more at www.nordcloud.com

Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.

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