Senior Customer Success Manager

Foodsteps; Greater London; Hybrid; GBP 54,000 - 64,000; Full time

Job summary

A food sustainability scale-up is seeking a commercially-minded Customer Success Manager to manage key client accounts. Responsibilities include building strategic account plans and maintaining strong relationships. Candidates should have over 5 years of experience in B2B account management, strong communication skills, and a passion for food sustainability. This role offers a competitive salary ranging from £54,000 to £64,000 per annum and a hybrid working environment.

Benefits

Competitive salary

Generous holiday allowance

Employee benefits package

Opportunity to join a high growth business

Qualifications

• 5+ years experience in B2B account management or customer success.
• Ability to build engaging proposals responding to customer needs.
• Strong project management and organisational skills.

Responsibilities

• Understand clients' needs deeply and support them effectively.
• Build loyalty with customers for long-term retention.
• Lead quarterly business reviews with stakeholders.

Skills

B2B account management

Customer success

Commercial aptitude

Communication skills

Project management

Problem-solving

Data handling

Tools

Hubspot

Monday.com

Job description

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About Foodsteps

Foodsteps is a food sustainability scale‑up that's on a mission to empower the food industry to accelerate its journey to net zero. Food systems account for around a third of global greenhouse gas emissions and are the leading driver of biodiversity loss. This makes the food industry one of our most powerful levers for positive environmental change and a more sustainable future. With Foodsteps' technology and in‑house experts, food businesses can accurately measure and reduce their environmental impact. Now backed by the global resources of Registrar Corp, we are uniquely positioned to lead the food industry's transition to a net‑zero future.

The Role

Foodsteps is hiring a commercially‑minded Customer Success Manager to act as the main contact across our key client accounts. We're looking for perceptive candidates who will be responsible for building strategic account plans, maintaining strong relationships with key stakeholders and identifying growth opportunities. Central to success in this role is communication; with clients and with the team at Foodsteps, to ensure quality and trusting relationships. We're looking for motivated candidates with great people skills, commercial aptitude and attention to detail.

The role offers

• A competitive salary
• Central London office and hybrid working environment
• Generous holiday allowance
• Employee benefits package
• Opportunity to join a high growth, mission‑driven business

Key responsibilities

• Understanding the clients needs deeply and have great instincts for how best to support their needs
• Building loyalty with the customer to ensure long term client retention and expansion
• Owning commercial targets within strategic accounts
• Leading Quarterly Business Reviews and briefing senior stakeholders within Foodsteps
• Sharing client insights with Customer Success, Impact and Product teams readily and clearly
• Taking initiative to improve customer experience and internal operations, and sharing these innovations with othersConducting product demonstrations for customers

Over time, Customer Success Managers will also develop an expert understanding of the Foodsteps products, roadmap, methodology and capabilities, and be able to coordinate customer success in a fast changing product environment. They should be able to make this knowledge easily accessible and actionable to all other members of the customer success team.

Must haves

• 5+ years experience in B2B account management or customer success
• Commercially minded, with experience of owning and delivering against renewal and expansion targets
• Able to build engaging proposals responding to customer needs and identifying future opportunities
• Experience dealing with a range of customer types, from small to large businesses, and from C Suite to operational roles
• A people person, with great communication skills, and able to build strong relationships with customers
• Ability to communicate complex, technical information in an easy‑to‑understand way
• Creative and innovative approach to problem‑solving
• Strong project management and organisational skills
• Interest in food sustainability and carbon accounting
• Collaborative and creative working style
• Comfortable working with data

Nice to haves

• Confidence in understanding and communicating food sustainability concepts
• Experience working in a tech or data company
• Experience working in the food sector
• Proficient in using Hubspot for Deal management
• Knowledge of Monday.com for project management

Salary, Benefits and Location

Reporting to: Head of Customer Success

Team: Impact

Salary range: £54,000-£64,000 per annum, dependent on experience

Location: Central London office, hybrid

Please apply with an up‑to‑date CV and cover letter.