Senior Customer Success Lead — Energy, Media & Telco

ServiceNow; Staines-upon-Thames; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A leading technology firm in the UK is seeking a Principal Customer Success Executive to drive post-sales success for its top accounts. You will collaborate with C-level executives and internal teams, ensuring customers achieve their long-term goals through strategic advisory and advanced technology integration. Ideal candidates will have over 15 years of experience in management consulting and demonstrate success in enterprise-level transformations. This role offers a competitive compensation package and flexibility in work arrangements.

Qualifications

• Strong background in enterprise-level SaaS transformation and strategic advisory.
• Experience in leveraging AI for decision-making and problem-solving.
• Proven ability to build lasting relationships with senior executives.

Responsibilities

• Own and lead customer’s post-sales transformation.
• Partner with Account Executives for integrated strategies.
• Identify risks and develop strategies for customer success.

Skills

AI Integration

SaaS Transformation

C-Level Relationship Management

Change Management

Business Acumen

Job description

A leading technology firm in the UK is seeking a Principal Customer Success Executive to drive post-sales success for its top accounts. You will collaborate with C-level executives and internal teams, ensuring customers achieve their long-term goals through strategic advisory and advanced technology integration. Ideal candidates will have over 15 years of experience in management consulting and demonstrate success in enterprise-level transformations. This role offers a competitive compensation package and flexibility in work arrangements.