Senior Customer Success Engineer

Veracode; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions company seeks a Senior Customer Success Engineer to support product adoption and resolve technical challenges. The ideal candidate will have at least five years in the security or software development industry, along with customer-facing experience and strong scripting skills. The position is based in London, offering a collaborative work environment with numerous benefits including unlimited paid time off and extensive training opportunities.

Benefits

Medical, Dental, and Vision Coverage

Unlimited paid time off

Annual fitness reimbursements

Flexible work arrangements

Qualifications

• Minimum five years’ experience in the information security or software development industry.
• Customer requirement gathering and prioritization experience.
• Enthusiastic, self-starter with a charismatic personality.

Responsibilities

• Support customers with product adoption and resolve complex technical challenges.
• Match Veracode solutions to customer needs.
• Collaborate with Customer Success Manager during customer onboarding.

Skills

Customer facing experience

Fluency in French

System integration experience

Scripting with Python

Experience with application security solutions

Tools

AWS

Azure DevOps

GitHub

Jenkins

Job description

Senior Customer Success Engineer

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business.

The ideal candidate will have a mix of technical and business savvy, bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us.

What you will be responsible for:

• Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program
• Match Veracode solutions to customer's technical, security, and business needs.
• Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment.
• Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch.
• Demonstrate and integrate Veracode products across the entire software development toolchain.
• Present Veracode’s vision, strategy and product roadmaps to executives and technical management.
• Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions.
• Keep abreast of security industry trends, emerging development technologies and apply them to improve customer’s technical goals.

Required Skills:

• Minimum five years’ experience in the information security or software development industry.
• Customer facing experience with strong listening and business relationship skills.
• System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.)
• Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL)
• Familiarity with how .NET, Java, JavaScript programs are compiled and packaged.
• Hands-on experience with application security solutions (Veracode, Synopsys, Checkmarx, Snyk, etc.) and cloud security solutions (Wiz, Palo Alto Prisma, Orca, AWS Security Hub, etc.)
• Customer requirement gathering, prioritization and scoping experience.
• Enthusiastic, self-starter with a charismatic personality
• Fluency in French required ( written and spoken )
• Must be willing to travel 10-25%

What we offer you:

• Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Unlimited paid time off and flexible work arrangements to support a healthy work-life balance
• Extensive development and training offerings to help you grow with us
• An annual contribution of 6% towards your pension
• Life assurance, personal accident, and long-term disability insurance
• Enhance parental leave initiatives as well as other family friendly benefits
• Annual fitness reimbursements and access to apps that support wellbeing
• Summer and end of year social events to bring the team together and celebrate our success

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Fraudulent Recruitment Alert - Be Aware and Stay Informed

At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.

Here’s our recruitment promise to you:

• Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
• Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
• Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at [e-mail] before taking any further action.