Senior Customer Success Engineer

Phylum; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in Application Risk Management is seeking a Senior Customer Success Engineer to drive customer adoption and resolve technical challenges. The ideal candidate will have at least five years of relevant experience, strong interpersonal skills, and fluency in French. This role involves collaboration with cross-functional teams and offers a range of benefits including unlimited paid time off and comprehensive health coverage.

Benefits

Medical, Dental, and Vision Coverage

Unlimited paid time off

Development and training offerings

Annual pension contribution

Life assurance and disability insurance

Parental leave initiatives

Fitness reimbursements

Social events

Qualifications

• Minimum five years’ experience in information security or software development.
• Strong customer-facing relationship skills.
• Hands-on experience with application and cloud security solutions.

Responsibilities

• Understand technologies and solutions for a cloud security program.
• Match solutions to customer needs.
• Collaborate with Customer Success Manager on onboarding.

Skills

Information security experience

Strong listening skills

System integration

Python scripting

Application security knowledge

Customer relationship management

Fluency in French

Tools

AWS

Azure DevOps

GitHub

Jenkins

Job description

Overview

Senior Customer Success Engineer at Veracode. Veracode is a global leader in Application Risk Management for the AI era, trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business.

The ideal candidate will have a mix of technical and business savvy, bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us.

Responsibilities

• Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program
• Match Veracode solutions to customer\'s technical, security, and business needs.
• Assist and advise on the effective use of Veracode security products and their alignment with a customer\'s environment.
• Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch.
• Demonstrate and integrate Veracode products across the entire software development toolchain.
• Present Veracode’s vision, strategy and product roadmaps to executives and technical management.
• Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions.
• Keep abreast of security industry trends, emerging development technologies and apply them to improve customer\'s technical goals.

Qualifications

• Minimum five years’ experience in the information security or software development industry.
• Customer facing experience with strong listening and business relationship skills.
• System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.)
• Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL)
• Familiarity with how .NET, Java, JavaScript programs are compiled and packaged.
• Hands-on experience with application security solutions (Veracode, Synopsys, Checkmarx, Snyk, etc.) and cloud security solutions (Wiz, Palo Alto Prisma, Orca, AWS Security Hub, etc.)
• Customer requirement gathering, prioritization and scoping experience.
• Enthusiastic, self-starter with a charismatic personality
• Fluency in French required ( written and spoken )
• Must be willing to travel 10-25%

What we offer you

• Medical, Dental, and Vision Coverage to meet all your healthcare needs
• Unlimited paid time off and flexible work arrangements to support a healthy work-life balance
• Extensive development and training offerings to help you grow with us
• An annual contribution of 6% towards your pension
• Life assurance, personal accident, and long-term disability insurance
• Enhance parental leave initiatives as well as other family friendly benefits
• Annual fitness reimbursements and access to apps that support wellbeing
• Summer and end of year social events to bring the team together and celebrate our success

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.