Senior Customer Services Assistant – Bedworth & Nuneaton Libraries

We Manage Jobs(WMJobs); Bedworth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government organization in England seeks a Senior Customer Services Assistant for its libraries. The role involves supervising staff, enhancing customer experiences, and engaging in promotional activities. Candidates must have 4 GCSEs at grade C or above, including English and Maths. This position offers a flexible schedule, including weekends, and various benefits. Successful applicants will undergo a DBS check.

Benefits

Generous pension scheme

Agile working

Generous annual leave entitlement

Access to benefits and discounts platform

Qualifications

• Experience in a customer service environment is essential.
• Flexibility to work weekends and evenings as required.
• Ability to support users in accessing online services.

Responsibilities

• Supervise Customer Services Assistants and Volunteers.
• Assist customers with enquiries and promote library events.
• Prepare rotas and carry out banking activities.

Skills

Customer service experience

Ability to perform promotional activities

Experience with ICT

Ability to work flexible hours

Ability to supervise staff

Education

4 GCSE passes, grade C or above, including English and Maths

Job description

About Us and The Role

We are inviting applications from suitable candidates for a permanent 10.188 hour contract in the role of Senior Customer Services Assistant at Bedworth and Nuneaton Libraries.

As a Senior Customer Services Assistant, you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages. This will include assisting customers with enquiries, the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/maintenance issues.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories and, as a supervisor, lead by example and encourage other colleagues with these activities.

ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on Saturdays and Nuneaton is also open on Sundays (incurring an enhanced rate of pay when worked). Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.

Working Pattern (10.188hours)

Week 1

Friday 9.00-17.00 (Bedworth Library), Saturday 8.30-16.15 (Nuneaton Library)

Week 2

Friday 9.00-17.00 (Bedworth Library)

Week 3

Friday 9.00-17.00 (Bedworth Library), Saturday 9.00-16.00 (Nuneaton Library)

Week 4

Friday 9.00-17.00 (Bedworth Library)

Key Skills & Experience Required

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
• A flexible approach to working hours including evenings, Saturdays, & Sundays as required. You may also be required to work across libraries local to your base.
• Experience of working with members of the public in a customer service environment.
• Ability to access and support users to access online services such as government websites, application forms, web email accounts and other similar services.
• Ability to share enthusiasm and knowledge of books and reading with customers.
• Ability and willingness to create and deliver promotional activities for customers of all ages.
• Ability to participate effectively in the recruitment, selection, induction, training, motivation and supervision of staff.

On the application form please clearly list that you have the 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.

Equal Opportunities

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.

Benefits

We offer a generous pension scheme, agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to benefits and discounts platform.

Fluency Duty

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Closing Date

Closing date: 4th November 2025, Interview date: W/C 17th November 2025

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS).

How to Apply

For further information about the role please contact Kim Fetherston. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail]