Senior Customer Service Manager

Pertemps; Huddersfield; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading transportation firm is seeking a Senior Customer Service Manager in Huddersfield. The successful candidate will manage logistics operations, drive efficiency, and deliver excellent service to clients. Ideal for someone with proven experience in office and customer service management within a logistics environment. Competitive salary of up to £55,000 plus benefits offered.

Benefits

Competitive salary with benefits

Opportunity to work with high-profile clients

Fast-paced, rewarding environment

Qualifications

• Proven experience in office management overseeing multiple teams.
• Experience in customer service management within a large logistics business.
• Experience managing a sizable team in a KPI-driven, fast-paced environment.

Responsibilities

• Oversee and coordinate logistics operations across multiple teams.
• Manage operational teams to deliver outstanding service to clients.
• Drive efficiency improvements across teams.

Skills

Proven office management experience

Strong operational planning skills

Excellent communication skills

Job description

We are working with a leading player in the transportation and distribution sector who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven management track record, a hands-on approach, and effective planning skills.

Role: Senior Customer Service Manager

Salary: up to £55,000 + benefits

Location: Huddersfield

About the Role of Senior Customer Service Manager:

As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You will drive operational performance, build relationships with clients, and deliver solutions that meet current and future needs.

Key Responsibilities:

• Oversee and coordinate logistics operations across multiple teams
• Ensure compliance with safety, regulatory, and quality standards
• Manage operational teams to deliver outstanding service to clients
• Drive efficiency improvements across teams
• Collaborate with clients, suppliers, and partners to meet service expectations
• Support and mentor leadership teams

Key Requirements:

• Proven experience in office management overseeing multiple teams
• Experience in customer service management within a large logistics business (preferred)
• Strong operational planning skills
• Experience managing a sizable team in a KPI-driven, fast-paced environment
• Excellent communication skills with a managerial approach
• Ability to communicate effectively with senior internal and external stakeholders

What We Offer:

• Competitive salary with benefits
• Opportunity to work with high-profile clients
• Join a company innovating in traditional and future sectors
• Fast-paced, rewarding environment where your impact is recognized

Please apply online or contact Sandeep Dhillon for a confidential discussion. Visit technical-network.co.uk. Technical Network recruits engineers and managers across automotive, aerospace, electrical/electronic technology, energy, engineering, and manufacturing sectors, offering advertising, search, and recruitment services.