Senior Customer Service Advisor – Orders & Quotes

Alliance Personnel; Willenhall; On-site; GBP 25,000 - 34,000; Full time

Job summary

A recruitment agency in the UK is seeking a Senior Customer Service advisor to provide exceptional service to clients. You will handle sales orders, manage inbound calls, and support the Customer Service Manager in operations. The ideal candidate will have proven experience in a customer service environment and strong communication skills. This is a 12-month maternity cover position, working Monday to Friday.

Qualifications

• Proven experience in a customer service or administrative environment with a focus on continuous improvement.
• Ability to thrive in a fast-paced environment with excellent planning and organizational skills.
• Strong professional communication skills, particularly by phone, and ability to build effective relationships.

Responsibilities

• Deliver exceptional customer service to all stakeholders.
• Manage inbound calls and address queries on stock availability and pricing.
• Process sales orders, quotations, and returns efficiently.

Skills

Customer service experience

Supervisory experience

Attention to detail

Planning and organizational skills

Professional communication skills

Proficiency in Microsoft Office

Ability to work independently

Tools

Oracle NetSuite

Job description

A recruitment agency in the UK is seeking a Senior Customer Service advisor to provide exceptional service to clients. You will handle sales orders, manage inbound calls, and support the Customer Service Manager in operations. The ideal candidate will have proven experience in a customer service environment and strong communication skills. This is a 12-month maternity cover position, working Monday to Friday.