Senior Customer Service Advisor - Multilingual

Pontoon; Chester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading organisation in customer service is seeking a Senior Customer Service Representative in Chester. The role focuses on delivering exceptional service to corporate cardholders through effective communication and problem resolution. Responsibilities include managing cardholder queries, supporting special projects, and maintaining high service quality while adhering to compliance regulations. The ideal candidate should be fluent in English and another core language, with a solid background in customer service. This is an excellent opportunity to join a dynamic team.

Qualifications

• Fluent in English and at least one additional core language.
• Experience in Customer Service or a Contact Centre is a plus.
• Professional, polite, and proactive attitude.

Responsibilities

• Handle cardholder queries in a multilingual contact centre.
• Ensure calls are managed with empathy and professionalism.
• Resolve complex queries and support special projects.

Skills

Fluent in English

Communication Skills

Organisational Skills

Job description

A leading organisation in customer service is seeking a Senior Customer Service Representative in Chester. The role focuses on delivering exceptional service to corporate cardholders through effective communication and problem resolution. Responsibilities include managing cardholder queries, supporting special projects, and maintaining high service quality while adhering to compliance regulations. The ideal candidate should be fluent in English and another core language, with a solid background in customer service. This is an excellent opportunity to join a dynamic team.