Senior Customer Experience & Insight Lead (Hybrid)

Love Charity Jobs; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Disability confident employer

Job summary

Love Charity Jobs is recruiting a senior Customer Experience Manager for Habinteg in Leeds. You will provide strategic and operational leadership for Customer Services, Customer Experience, Customer Insight, Complaints and Tenant Engagement, shaping service delivery and continuous improvement through tenant feedback and data.

As a Leadership Team member, you will direct high-performing teams, manage budgets and build strong relationships with tenants, board members and regulators, ensuring

Qualifications

• Senior management experience contributing to strategy and business planning.
• Experience leading customer services, customer experience or insight teams.
• Knowledge of housing regulation and customer accountability.

Responsibilities

• Lead corporate strategy for customer services, experience, insight and tenant engagement.
• Oversee customer-facing teams, budgets and external relationships.
• Analyse complaints and feedback to drive service improvements.
• Represent Habinteg with regulators and partners and report to the Executive Team.

Skills

Leadership experience

Strategic thinking

Customer engagement

Stakeholder management

Education

Degree-level education or equivalent

Level 4 housing management qualification

Job description

Love Charity Jobs is recruiting a senior Customer Experience Manager for Habinteg in Leeds. You will provide strategic and operational leadership for Customer Services, Customer Experience, Customer Insight, Complaints and Tenant Engagement, shaping service delivery and continuous improvement through tenant feedback and data.

As a Leadership Team member, you will direct high-performing teams, manage budgets and build strong relationships with tenants, board members and regulators, ensuring