Senior Customer Engineer (AI/ Start Up's)

Cloudflare; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Flexible vacation

Parental leave

Healthcare benefits

Commuter program

Wellbeing programs

Job summary

Cloudflare, Inc. is seeking a Solutions Engineer to lead technical discovery and demonstrations for developer-focused customers. You will bridge engineering teams and sales, translating complex concepts into compelling demonstrations and architectures.

You will engage early with customers, craft tailored content, and help map customer problems to the Cloudflare platform, including Workers, R2, KV, and D1, while traveling up to 50% as needed.

Qualifications

• Experience in pre-sales or technical customer-facing roles.
• Ability to translate technical concepts for diverse audiences.
• Strong communication with developers and executives.
• Bachelor’s degree in Computer Science, Engineering, or related field.

Responsibilities

• Lead technical discovery and demos for Cloudflare prospects.
• Embed in customer Slack channels and workshops.
• Develop tailored technical content and reference architectures.
• Evangelize Cloudflare Developer Platform to customers.
• Collaborate with sales from discovery to qualification.
• Present architecture discussions to CTOs and technical leaders.

Skills

Technical discovery

Pre-sales experience

Engineer engagement

Technical storytelling

Customer-facing

Education

Bachelor’s degree in CS/Engineering

Tools

Workers

Durable Objects

R2

KV

D1

Pages

Job description

• Digital Native SEs at Cloudflare work with the most innovative and cutting-edge companies on the planet — the startups and high-growth, cloud-native businesses that are building the next generation of Internet products. These are companies where the developers are the decision makers, and where the CTO is often personally responsible for shipping new products and getting the company’s AI initiatives off the ground
• This role is for a technologist who genuinely enjoys being in the room with builders. You’ll be equally comfortable jumping into a Slack channel with a founding engineer, whiteboarding an architecture with a lead developer, and stepping into a strategic conversation with a CTO about their platform and AI roadmap
• This role is for a technologist who genuinely enjoys being in the room with builders. You’ll be equally comfortable jumping into a Slack channel with a founding engineer, whiteboarding an architecture with a lead developer, and stepping into a strategic conversation with a CTO about their platform and AI roadmap. You speak the language of engineers fluently and can hold a credible, detailed technical conversation — but this is not a software developer role, and you won’t be writing production code every day. Your superpower is technical discovery, translation, and evangelism: understanding what a builder is trying to accomplish, mapping it to the full breadth of the Cloudflare Developer Platform, and inspiring teams to build on Cloudflare rather than just consume a single service
• The Digital Native segment leans heavily on Solutions Engineering to lead technical discovery within the cloud-developer vertical. You’ll be expected to go deep on the Cloudflare Developer Platform — Workers, Durable Objects, Workers AI, R2, KV, D1, Vectorize, Queues, Pages, and the broader developer ecosystem — far beyond basic storage, and to make the case for Cloudflare as the place to build. This role covers both the acquisition of new Digital Native accounts and the expansion of existing ones. The ideal candidate is a “builder” personality with a strong mix of pre-sales/technical customer-facing experience who thrives in an agile, fast-moving environment
• The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers
• You are a customer-facing technologist within the Cloudflare Solutions Engineering team, focused on the developer-first, digital-native segment. You have experience in a pre-sales or other technical customer-facing role, and you’re at your best when engaging directly with engineering teams and technical founders. In this role you’ll partner closely with the sales team from the very start of the cycle — joining early discovery calls, qualifying opportunities from the get-go, and embedding yourself in customer Slack channels and working sessions. You’ll lead technical discovery, deliver compelling demos and architecture discussions, run proof-of-concept builds, and evangelize the Cloudflare Developer Platform as the foundation for our customers’ next products and AI initiatives
• Lead technical discovery within the cloud-developer vertical — asking the right questions to uncover how a customer builds, what they’re trying to ship, and where Cloudflare fits
• Engage early and often: join sales-led discovery calls from the outset, help qualify deals from the get-go, and stay embedded with customer teams (including in their Slack channels and working sessions) throughout the cycle
• Identify and map customer initiatives and business problems — especially around new product development and AI initiatives — to the Cloudflare platform
• Build relationships and technical champions within customer accounts, from founding engineers and developers up to the CTO
• Develop and present tailored technical content and demos for both hands-on developer audiences and senior technical leadership
• Lead demo and proof-of-concept / build activities for Cloudflare prospects and customers
• Evangelize the Cloudflare Developer Platform (Workers, Workers AI, Durable Objects, R2, D1, KV, Vectorize, Queues, Pages and more) — making the case for customers to build on Cloudflare, not just use it for storage or CDN
• Demonstrate your expertise with your peers through the creation of professional content, including reference architectures, demos, blog posts and other knowledge-sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology and Industry events with thought leadership and expertise
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices
• The Cloudflare Developer Platform — serverless compute and application development with Workers, Durable Objects, Workers AI, R2, KV, D1, Vectorize, Queues, and Pages. Familiarity with building or architecting applications on a serverless/edge platform is a strong plus
• AI/GenAI application patterns — inference at the edge, RAG, vector databases, and how startups are operationalizing AI initiatives
• HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), and serverless application development
• Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP
• Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management
• Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication
• Cloud computing technologies such as AWS, GCP, Azure and others
• Some scripting or programming familiarity with one or more of JavaScript/TypeScript, Python, Golang, BASH — enough to read code, build a demo, and converse with engineers (not to ship production software)
• Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome
• You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to technical founders and C-levels
• You want to be constantly learning new things and teaching what you’ve learned to the broader team through internal and external blog posts, team demos, and product training sessions
• You have a knack for understanding problems and finding creative ways to solve them. Our product suite is ever-growing, and knowing how to identify which parts will solve a customer’s particular problem is important
• You understand how to manage a project, work to deadlines, and prioritize between competing demands

Benefits

• Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
• Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
• Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
• Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
• Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members’ commute to work via public transportation without the extra cost burden.
• Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.

Polished communication and executive presentation skills with the ability to drive a discussion with a broad range of stakeholders (from the web developer to the CTO/CISO)Solid communication, written and presentation skills, with the range to talk to both a hands-on developer and a CTO in the same dayThe ability to speak engineers’ language credibly — you can hold your own on architecture, APIs, and platform design — without this being a hands-on, code-every-day developer roleThe role requires up to 50% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammatesBachelor’s Degree or equivalent in relevant work experienceA good mix of pre-sales / technical sales experience and comfort operating in an agile, fast-moving environment (joining Slack channels, iterating quickly, engaging in early-stage calls, and qualifying deals from the start)Experience managing technical sales within accounts, including developing champion-style relationships, driving technical wins, and assisting with technical validationA deep understanding of the Cloudflare Developer Platform and core industry components (and a desire to learn more)You’ve built web applications before, or contributed to existing web applications in a meaningful way — enough to have real empathy for how developers workPrevious experience as a Solutions Engineer or other customer-facing technical role, ideally selling to or working with developer-led, cloud-native, or startup organizationsAbility to work on several projects and activities concurrentlyStrong technical discovery instincts: you know how to draw out requirements, qualify fit early, and separate real needs from noiseHighly driven, curious, team-oriented, and able to work with a sense of urgencyA genuine “builder” mindset and the personality to match: you enjoy talking to developers, you’re curious, and you naturally gravitate toward technical problem-solving conversationsRelationship building: a proven track record of building deep technical relationships with engineers and technical founders. Experience managing various stakeholder relationships to build consensus on technical solutions/projects