Senior Customer Development Manager (QSR)

McCain Foods Limited; Scarborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global food manufacturer is seeking a Senior Customer Development Manager in Scarborough to enhance major QSR bakery relationships through customer obsession and strategic insights. This role demands strong sales and account management experience along with a proven ability to drive profitability and growth. The successful candidate will collaborate closely with various teams and utilize Salesforce for pipeline management. Competitive salary and benefits include a generous car allowance and health plans, alongside opportunities for career development.

Benefits

Generous car allowance

Achievable yearly bonus

Excellent pension

Flexible holidays

Health cash plan

Cycle to work scheme

'Chips In' volunteering day

Qualifications

• FMCG experience in a fast-paced environment.
• Proven sales and account management track record.
• Confident in Profit & Loss ownership.
• Experience with franchise models.
• Exposure to product development (NPD/EPD).

Responsibilities

• Strengthen customer relationships and drive engagement.
• Identify high-value prospects with growth potential.
• Exceed volume and profitability targets.
• Collaborate with teams to deliver precise outcomes.

Skills

Negotiation skills

Persuasion skills

Planning and organization

Presentation skills

Microsoft Office proficiency

Job description

Senior Customer Development Manager (QSR)

Position Type: Regular - Full-Time
Requisition ID: 39240

About McCain

At McCain, we feed the world: from French fries to smiles, we contribute to the important role food plays in people’s lives. We are dedicated to ensuring our core values—Family, Authentic, Trusted and Quality—shine through every day. As a privately owned family company with over 60 years of experience and a presence in more than 160 countries, our values and culture are at the heart of everything we do.

Why join the McCain family

• Your Life – we’re here to help you fulfil your potential, flourish and thrive in work and life.
• Your Success – work alongside passionate individuals who are committed to supporting your career ambitions, drive and success.
• Your Impact – we want you to make a meaningful, lasting impact for you, for your colleagues and for the business.

About the role

In every role, McCainers are ambitious, curious and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.

We’re looking for someone who can elevate our major QSR bakery relationships by combining customer obsession with sharp, insight‑led strategy. You’ll create meaningful engagement, unlock profitable volume growth and build lasting, high‑value partnerships.

1. Think Big and Plan

• Pinpoint and prioritise high‑value prospects with real growth potential.
• Spot exciting bespoke NPD and EDP opportunities that set our customers apart.

2. Be Customer Obsessed

• Strengthen and grow existing customer relationships with fresh ideas and proactive engagement.
• Bring sharp rigour to performance tracking so we’re always ahead of the curve.

3. Act Like an Owner

• Hit and exceed volume and profitability targets by retaining customers, expanding their baskets and unlocking new wins.
• Use Salesforce as your command centre for pipeline management and customer insights.

4. Bring Out the Best in Our People

• Build trusted relationships across the organisation to deliver outstanding results for customers.
• Partner closely with Procurement, Supply Chain, Commercial Finance, Marketing, Agriculture, Category and Culinary teams to bring every brief to life with precision and impact.

Accountabilities

Our principles, each with related practices, guide our actions across the organisation. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

What You’ll Bring to the Role

Experience

• FMCG experience – you know the pace, the pressure and the opportunities of the FMCG world.
• A strong track record in sales and account management – you’ve delivered results, built relationships and grown business.
• Profit & Loss ownership – you’re confident managing the numbers and steering commercial performance.
• Experience working with franchisee models – you’ve navigated the dynamics of franchise‑led businesses.
• Exposure to bespoke product development (EPD/NPD) – you know how to help customers bring tailored ideas to life.

Knowledge

• The FMCG food landscape – including current trends and what’s coming next.
• The Foodservice environment – you know how it operates, what drives success and how to add value.
• The QSR sector – plus familiarity with key players and how decisions are made.
• The potato industry – any insight here is a real advantage.

Skills

• Strong negotiation, persuasion and influencing skills – you can read a room, shape a conversation and move people to action.
• Excellent planning and organisation – you’re structured, proactive and always a step ahead.
• Confident presentation planning and delivery – you know how to engage, inspire and communicate with impact.
• Solid Microsoft Office capability – from building sharp decks to managing data with ease.

Location

We champion hybrid working. Our head office (Customer Experience Centre) is on the outskirts of Scarborough – 1.5 hours from Leeds City Centre and about an hour from York.

The benefits of working for McCain

We’re pleased to offer a great salary and a range of benefits, including:

• Generous Car Allowance
• Achievable yearly bonus based on personal performance
• Excellent pension – double what you do up to a maximum of 12% of your pay
• Flexible holidays – buy & sell up to 5 days per year
• Optional health cash plan
• Cycle to work scheme
• ‘Chips In’ volunteering day off – to make a positive impact in McCain communities worldwide

Global opportunities are available for those who wish to relocate. We have an ambitious 5‑year growth plan that presents development and progression opportunities.

The McCain experience

We are McCain: our winning culture focuses on authenticity and trust. Here you have the opportunity to learn, grow and thrive while being yourself.

McCain Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, age, veteran status, disability or any other protected characteristic under applicable law.

McCain is an accessible employer. If you require accommodation throughout the recruitment process, please let us know and we will work with you to find appropriate solutions.

Your privacy is important to us. By submitting personal data or information to us, you agree that it will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable.

Job Family: Sales

Location(s): GB – United Kingdom : England : Scarborough

Company: McCain Foods (G.B.) Ltd