Senior Customer Consultant - Penarth Branch

Principality; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services provider in Penarth is seeking a Senior Customer Consultant to welcome and support customers in finding suitable financial solutions. Responsibilities include delivering outstanding service, mentoring a team, and ensuring smooth branch operations. Strong communication skills and a proactive attitude are essential. Full training is provided, making this role suitable for individuals without a financial background. Join us to build a meaningful career.

Benefits

Full training provided

Supportive team environment

Career with real purpose

Qualifications

• Strong communication skills are essential.
• Ability to deliver outstanding customer service.
• Proactive attitude and willingness to learn.

Responsibilities

• Welcome and support customers with financial solutions.
• Deliver outstanding service to build trust.
• Mentor and support a team of Customer Consultants.
• Ensure smooth daily operations of the branch.
• Stay updated with policies and regulatory requirements.

Skills

Sales Experience

Financial Acumen

Communication Skills

Management Experience

Retail Sales

Tools

QlikView

Job description

Senior Customer Consultant - Penarth Branch

BELONG. Theres no place like Principality.

Our home is your home. So when you decide to join the team well go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself ; we do our bit in the communities we serve and support you in doing the same and we promise to get better together .

Some reasons you may want to consider working with us; we have an award-winning flexible / hybrid working policy were a 2022 winner of UK Best Large Workplaces for Women we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback we ranked number 6 for wellbeing in 2022 we have an extensive financial and well-being benefits package Belong designed to put our people first we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But thats not all discover why theres really no place like Principality; to build a meaningful career even if youre new to the financial services Weve got you covered.

At Principality Building Society we believe great people come from all backgrounds. Thats why were looking for individuals with energy empathy and a passion for helping others to join our team. No previous industry experience required. Well provide full training and support to help you succeed.

As a Senior Customer Consultant youll be the first point of contact for our members making sure they feel welcome supported and valued whether they visit us in-branch via telephone or get in touch online.

As a Senior Customer Consultant you will :

• Welcome and support customers in finding the right financial solutions.
• Deliver outstanding service that builds trust and long-term relationships.
• Mentor and support a team of Customer Consultants helping them grow and develop.
• Step in for the Branch Manager when needed contributing to the smooth running of the branch.
• Supporting customers over the phone and through our digital channels.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and deliver exceptional service.

What were looking for :

• A natural people person with strong communication skills.
• Comfortable working in a fast-paced customer focused environment.
• Ability to deliver outstanding customer service either face-to-face or over the phone.
• A proactive attitude and willingness to learn and grow in the role.

What we offer :

• Full training no financial background needed.
• Supportive team environment where your encouraged to thrive.
• A career with a real purpose and impact.

Ready to start your journey with us

Apply now and lets build your future together.

If you have any questions in relation to this role please contact the recruitment team at

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Daniel Priest Inclusion Manager. But dont just take our word for it see what our colleagues say about working here too; Careers ()

Required Experience :

Senior IC

Key Skills

Sales Experience,Financial Acumen,Financial Concepts,Management Experience,QlikView,Serving Experience,Retail Sales,Banking,Securities Law,Product Lifecycle Management,Mentoring,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1