Senior Customer Care Lead - High-End Residential (Surrey)

Pinnacle Recruitment Ltd; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading residential developer in Surrey is seeking an experienced Customer Care Coordinator/Manager to lead a small team and provide exceptional service from initial purchase to handover. The ideal candidate will have experience in the high-end residential industry and a strong background in customer care management. This role offers a competitive salary and the chance to work with a supportive team on high-profile projects.

Qualifications

• Experience as a Customer Care Manager/Coordinator in the high-end residential industry.
• Ability to lead and manage a customer care team.
• Exceptional communication skills required.

Responsibilities

• Manage a small team focused on customer care.
• Handle client interactions from purchase to handover.
• Liaise with build teams to ensure property inspections.

Skills

Customer Care Management

Leadership

Communication Skills

Exceptional Customer Service

Face-to-Face Client Interaction

Multi-Project Management

Job description

A leading residential developer in Surrey is seeking an experienced Customer Care Coordinator/Manager to lead a small team and provide exceptional service from initial purchase to handover. The ideal candidate will have experience in the high-end residential industry and a strong background in customer care management. This role offers a competitive salary and the chance to work with a supportive team on high-profile projects.