Senior Customer Business Manager

Warburtons; Bolton; On-site; GBP 55,000 - 75,000; Full time

Job summary

A notable FMCG company is looking for a Senior Customer Business Manager to develop and execute customer plans and manage national accounts in Bolton. This role involves building relationships with key retail contacts and monitoring sales performance. The ideal candidate will have significant experience in Grocery or FMCG, strong negotiation skills, and a proven ability to manage teams effectively.

Benefits

Car allowance

Discretionary profit share

5 weeks holiday plus bank holidays

Company pension scheme with up to 7% contributions

Private medical insurance

Health screening

Life assurance

Discounts and deals through Extra Dough

Access to free physiotherapy

24/7 confidential helpline

Comprehensive occupational health service

Qualifications

• Significant commercial experience in Grocery or FMCG.
• Experience managing a top grocery retailer at national account level.
• Proven people management skills.

Responsibilities

• Develop and execute customer plans to exceed targets.
• Build effective customer relationships with key contacts.
• Monitor sales performance and recommend corrective actions.

Skills

Commercial experience in Grocery/FMCG

Experience at national account level

People management experience

Excellent negotiation skills

Financial acumen

Excellent communication skills

Relationship building

Organizational skills

IT skills, including spreadsheets and PowerPoint

Job description

Job Title: Senior Customer Business Manager

Location: Bolton

Contract type: Permanent

Are you a talented Senior Customer Business Manager and looking for anexciting new opportunity? Do you thrive in a supportive yet fast-paced environment? if so this is the perfect role for you.

Recipe

In this role you will use compelling consumer, category and customer insights to develop and implement the Customer and Joint Business Plans, ensuring all agreed set targets are achieved.

Role

You’ll develop and execute customer plans which will achieve or exceed the targets set, and incorporate activation, brand plan range and NPD promotion, Business Development and merchandising tactics. You’ll be responsiblie for building effective customer relationships with key contacts in Trade, Marketing, Store and Supply functions, ensuring achievement of Joint Business Plan. Where appropriate you’ll manage, motivate, coach and develop the sales team to achieve the goals and targets set as well as manage and prepare complex trade negotiations. Ensuring that we are utilising internal expertise to ensure best justifications are put forward to influence positively our customers..

You’ll monitor and report on sales performance, recommending corrective actions and gaining agreement to solutions to achieve and exceed budgeted numbers for the Customer, andmanage the S and OP process, ensuring improvement to and achievement of forecast accuracy targets.When appropriate lead the cross functional teams to deliver demand and supply category and order management initiatives, and utilise effectively account profitability information to deliver improved profitability by Customer.

Essential Ingredients

• Significant commercial experience, ideally gained within Grocery, FMCG, sales environment.
• Experience at national account level, managing a top grocery retailer.
• People management experience.
• Excellent commercial skills : negotiator, good understanding of the bakery industry, analytical, working knowledge of SandOP process; able to develop and communicate compelling commercial arguments; experience of developing joint business plans with retailer.
• Financial acumen- an ability to deliver challenging P + L in a competitive environment.
• Excellent communication skills : Articulate; influential; persuasive; makes a positive impact with their approach.
• Excellent relationship builder : establishes credibility and builds rapport with both internal and external contacts from a senior level downwards.
• Excellent organisational skills : managing own and others time effectively.
• Excellent IT skills- knowledgeable on complex spread sheets and able to prepare impactful PowerPoint presentations.

Extra Dough

At last and by no means yeast you will want to know what your breads worth :

• Car allowance
• A slice of the annual profits (discretionary profit share)
• Family time is important to us and we know it will be to you, so you will have 5 weeks holiday and bank hols. Plus the opportunity to purchase up to an extra weeks annual leave
• Award winning pension scheme with company contributions up to7%
• Private medical insurance, health screening and life assurance
• Products you will love along with deals and discounts for you and the family through our Extra Dough website
• Support for your health and wellbeing, including access to free physiotherapy, 24 / 7 access to a confidential helpline for practical advice and a comprehensive occupational health service