Senior Customer Advisor – Ringwood (Flexible Shifts)

Careline Support Ltd; Moortown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A telephone support service provider based in Ringwood is seeking a Senior Customer Service Advisor. In this role, you will engage with Home Owners during emergencies, ensure accurate call logging, and assist in training new team members. Ideal candidates will have a strong customer service background, excellent communication skills, and a knack for handling challenging situations. This full-time position offers a supportive environment with extensive training opportunities.

Benefits

Fantastic colleague benefits

Extensive training

Career development opportunities

Free on-site parking

Free tea and coffee

Qualifications

• Experience in a senior customer service role is ideal.
• A good standard of English and IT skills is essential.

Responsibilities

• Take incoming calls from Home Owners and address various situations.
• Log each call in the CRM system accurately.
• Support Monitoring Services Management in training new team members.

Skills

Customer service background

Listening and communication skills

Resilience

Good common sense

Flexibility

Job description

A telephone support service provider based in Ringwood is seeking a Senior Customer Service Advisor. In this role, you will engage with Home Owners during emergencies, ensure accurate call logging, and assist in training new team members. Ideal candidates will have a strong customer service background, excellent communication skills, and a knack for handling challenging situations. This full-time position offers a supportive environment with extensive training opportunities.