Senior Customer Advisor - 25 Hours

JoJo Maman Bébé; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Extra day of annual leave for eachyear

Birthday day off

Non‑contractual bonus scheme

Enhanced pension scheme

Cycle to work scheme

Pay yourself 40% of earned wages app

Smart Money Cymru saving scheme

Flexible work options

Social events

Volunteer days

Health and Wellbeing hub

Specsavers sight test contribution

40% off JoJo branded lines

25% off full‑price NEXT products

10% off NEXT Beauty products

Up to 10% off most branded products

Learning and development opportunities

Job summary

JoJo Maman Bébé in Edinburgh is seeking a Senior Customer Advisor to deliver exceptional customer experiences and keep the store running beautifully. You will blend customer service, product knowledge and team coordination, stepping in for the Store Manager when needed.

You will guide, inform and assist customers across our extensive range of clothing and products, supporting the in‑store and omni‑channel journey and helping to maintain a welcoming, well‑stocked environment.

Qualifications

• Retail experience and willingness to support store operations.
• Strong customer service and communication skills.
• Ability to learn product information quickly and share knowledge.
• Empathy and understanding of customer needs.
• Ability to delegate and guide colleagues during shifts.
• Attention to detail to keep store appearance immaculate.

Responsibilities

• Help customers in all sorts of situations, from choosing the right products to demonstrating a baby carrier to an intrigued parent
• Listen closely to what customers need and find the best solution for them
• Prepare Omni‑Channel orders and keep customers updated in store or by phone
• Keep learning through our digital and virtual learning platforms, and share your growing product knowledge
• Take pride in keeping your store looking immaculate
• Support the day‑to‑day running of the store and act as main point of contact when the Store Manager isn't in
• Help coordinate tasks and guide your colleagues during the shift

Skills

PowerBI

Customer service

Team coordination

Active listening

Product knowledge

Sales oriented

Detail-oriented

Job description

Your role in the JoJo story…

Ready for the next step in your retail career? We're looking for a Senior Customer Advisor to help deliver exceptional customer experiences and keep our store running beautifully. You'll combine customer service, product knowledge and a little team coordination — and when the Store Manager is out of store, you'll be the go‑to person for the team.

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever‑changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.

Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni‑Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.

A peek into your daily adventures:

Help customers in all sorts of situations, from choosing the right products to demonstrating a baby carrier to an intrigued parent

• Listen closely to what customers need and find the best solution for them

• Prepare Omni‑Channel orders and keep customers updated in store or by phone

• Keep learning through our digital and virtual learning platforms, and share your growing product knowledge

• Take pride in keeping your store looking immaculate

• Support the day‑to‑day running of the store and act as main point of contact when the Store Manager isn't in

• Help coordinate tasks and guide your colleagues during the shift

A typical week would be 2 x 7.5 and 2 x 5 hour shifts however, flexibility is required in line with store requirements.

Skills that make you shine:

Previous retail experience and a desire to take the next step in supporting store operations and the wider team

• A strong understanding of PowerBI and store performance, with competent IT and systems skills

• The ability to delegate and help others get things done

• A curious, self‑developing mindset and the ability to learn and share a wide range of product information

• Sales ability built on active listening, empathy and understanding our customers' needs

• A keen eye for detail to keep our stores looking tip‑top

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.

• Demonstrate honesty and respect in every interaction.

• Foster collaboration and open, active listening

• Take ownership of all aspects of the role.

Perks and Benefits:

• Extra day of annual leave for each year you’re with us, up to 38 days.

• Is it your birthday? Take it off and celebrate!

• Let’s celebrate JoJo doing well – non‑contractual bonus scheme.

• Helping plan for the future - enhanced pension scheme.

• Get on the move - cycle to work scheme.

• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.

• Saving scheme with Smart Money Cymru – You do not need to live in Wales!

• Flexible work options.

• Enjoy fabulous social events.

• Give back with volunteer days to support our communities.

• Prioritise your well‑being with our Health and Wellbeing hub.

• Specsavers voucher – Get a free sight test and contribution towards glasses (T & C’s) apply.

• We love our products! Enjoy:

  • 40% off JoJo branded lines

  • 25% off full‑price NEXT products

  • 10% off NEXT Beauty products

  • Up to 10% off most branded products

• Embrace an “It’s up to you” learning environment with ongoing training and development opportunities.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. But we’re not just about selling products; we’re about creating a warm, community‑centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e‑commerce platform, we offer a meticulously designed collection of children’s clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce, we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well‑being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.