Senior Customer Advisor

Careline Support Ltd; Moortown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A telephone support service provider based in Ringwood is seeking a Senior Customer Service Advisor. In this role, you will engage with Home Owners during emergencies, ensure accurate call logging, and assist in training new team members. Ideal candidates will have a strong customer service background, excellent communication skills, and a knack for handling challenging situations. This full-time position offers a supportive environment with extensive training opportunities.

Benefits

Fantastic colleague benefits

Extensive training

Career development opportunities

Free on-site parking

Free tea and coffee

Qualifications

• Experience in a senior customer service role is ideal.
• A good standard of English and IT skills is essential.

Responsibilities

• Take incoming calls from Home Owners and address various situations.
• Log each call in the CRM system accurately.
• Support Monitoring Services Management in training new team members.

Skills

Customer service background

Listening and communication skills

Resilience

Good common sense

Flexibility

Job description

• Location : Ringwood, Hampshire (office based)
• Salary : From £25,000 per annum, depending on experience
• Hours : Full-time, 37.5 per week
• Shifts : Operational hours are between 06 : 30-22 : 30, covering earlies, days & lates

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a Senior Customer Service Advisor to join our amazing team.

Why work for us?

• Fantastic Colleague Benefits
• Variety of shifts to fit with your lifestyle
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Light, contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you’ll be making a positive difference every day

What does the role involve?

You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.

Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times.

Remaining alert to ensure you are ready and available for your next customer.

As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.

No sales, just great Customer Service!

As the ’Senior’ you will support the Monitoring Services Management team in training and inducting new team members and being an exemplary role‑model for the team.

About you

We are looking for people with a background in customer service, ideally in a senior capacity within a similar environment.

You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!

A good standard of English and IT skills is essential.

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

Who are we?

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Home Owners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no‑one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

How to join us

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!