Senior Customer Advisor

Brook Street; Hedge End; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Advisor for a full-time permanent position in Hedge End, UK. The role involves leading a team in managing inbound and outbound calls, ensuring exceptional customer service, and upselling when possible. Candidates should have experience in a supervisory role and strong communication skills. The position offers benefits including pension contributions and uncapped bonus potential, with a realistic OTE of £35k.

Benefits

Pension contributions

24 days leave + bank holidays

Excellent development opportunities

Bonus pay - Uncapped

Realistic OTE £35k

Qualifications

• Experience in Team Lead/Supervisory role is required.
• Experience with Motor Trade is non-essential.

Responsibilities

• Lead team taking inbound calls to arrange bookings.
• Make occasional outbound calls as required.
• Upsell where possible.
• Assist with exceptional customer service.

Skills

Excellent attention to detail

Strong verbal & written communication skills

Job description

Brook Street is working with a client that is seeking a Senior Customer Advisor on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team.

Main duties

• To lead team taking inbound calls to arrange bookings.
• To make occasional outbound calls as required.
• To upsell where possible.
• To assist with exceptional customer service.

Knowledge, skills, abilities and experience (Desired)

• Experience in Team Lead/Supervisory role
• Experience with Motor Trade (non-essential)
• Excellent attention to detail
• Strong verbal & written communication skills

Company Benefits

• Pension contributions
• 24 days leave + bank holidays
• Excellent development opportunities
• Bonus pay - Uncapped
• Realistic OTE £35k

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.