Senior Customer Account Portfolio Mgr

Vodafone Group; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An international telecommunications leader in London is seeking a Senior Customer Account Portfolio Manager to drive business growth through C-suite engagement and effective account management. The ideal candidate will bring strong sales leadership and client relationship skills to oversee a significant portion of the business, with responsibilities for both sales and profitability targets. Competitive compensation and hybrid working are offered.

Benefits

28 days annual leave plus bank holidays

Hybrid working

Private pension with matching contributions

Private medical and dental care

Global parental leave policy

Access to learning resources like Vodafone University

Qualifications

• Demonstrated client relations management experience at a C-suite level.
• Proven ability to grow and expand existing engagements.
• Strong leadership skills to inspire cross-functional teams.

Responsibilities

• Lead business within a customer, owning all engagements end-to-end.
• Drive sales and revenue, originating new deals and growing existing ones.
• Manage P&L view at contract level across the business.

Skills

Client relationship management

Sales leadership

Account management

Cross-functional team management

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.

They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.

The Portfolio Lead will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12‑24 months.

Client Relationship Management

• Understand the client’s business, priorities, and leadership agenda and proactively build long‑standing, trust‑based relationships with clients
• Co‑create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
• Build long standing relationships with the customer

Account Management

• Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
• Bring together different Service line leads within their portfolio of work

Sales leadership and Excellence

• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

Who you are

• Demonstrated sustained client relations management experience at a C‑suite level or key decision makers in the industry. Building trusted client relationships.
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within client environment
• Demonstrated ability to bring together disparate teams to drive client success
• Leadership skills with the ability to manage and inspire cross‑functional teams.
• Consulting experience ideal, but not essential
• Sales & Revenue
• Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account, Offering)
• Customer Satisfaction

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Hybrid working
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Vodafone family and friends discount
• Private medical, private dental, free health assessments, share save scheme
• Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part‑time hours for 6 months whilst being paid their full‑time salary
• Access to Vodafone University and LinkedIn Learning

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.