Senior Customer Account Manager - Booker & One Stop

Unilever Brazil; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consumer goods company in the United Kingdom seeks a Senior National Account Manager to drive growth and manage key customer relationships. Responsibilities include negotiating trade terms and developing strategic business plans. Ideal candidates will have prior experience in account management and a background in Wholesale and Retail sectors, especially with Booker. This position offers a competitive salary and hybrid working arrangements.

Benefits

Competitive salary

Pension scheme

Annual bonus

Subsidised gym membership

Discounted staff shop

Qualifications

• Previous experience in a Customer Account Manager role.
• Experience in Wholesale and Retail Accounts, ideally with Booker.
• Commercial experience with P&L responsibilities.
• Proven ability to work in teams and collaborate.

Responsibilities

• Build strong relationships across Wholesale, Retail, and National Accounts.
• Negotiate trade terms and manage customer events.
• Develop and deliver customer business plans.
• Drive internal agenda for category management.

Skills

Customer relationship management

Negotiation skills

Analytical skills

Leadership

Job description

Job Title: Senior National Account Manager - Booker & One Stop

Business Function: Customer Development

Location: Kingston upon Thames

As a pivotal role for the Unilever convenience business, the Senior National Account Manager for Booker & One Stop is responsible for driving market‑leading growth, delivering market share growth for Unilever, and conversion across our portfolio of top‑tier brands. This role encompasses day‑to‑day account management, strategic planning, bespoke activation, and long‑term business partnership development.

JOB PURPOSE

The Senior Customer Account Manager is responsible for building strong working relationships with the customer buying team, developing and executing customer business plans at a category level that deliver USG, Market Share and Profitability. They are accountable for the day‑to‑day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

KEY FOCUS AREAS

• Love what you do: Lead your portfolio to competitive growth.
• Love your customer: Lead the Customer/Unilever relationship, driving growth via strategic alignment and negotiation.
• Do what you say: Drive the JBP, executing the agreed 20/21 plan with strong ambition and agreement.
• Own it: Leverage brand assets and Business Unit structure to deliver new innovation and activation.
• Be Different: Apply extensive commercial rigor in assessing and implementing the Growth Strategy.

RESPONSIBILITIES

• Build strong and sustainable external relationships across Wholesale, Retail and National Accounts.
• Negotiate trade terms, trade funding and counterparts in line with the UL strategy.
• Manage key customer events such as new product launches, cost price changes and trade term breaches.
• Develop and deliver the customer strategic business plan, working closely with Category Managers and Shopper Marketing.
• Provide regular performance data and updates to CSP and BU.
• Develop and deliver optimal integrated category promotional plans and manage promotion investments.
• Ensure all agreements are documented and stored properly.
• Work closely with commercial teams to complete promotional administration.
• Manage launch of new products, including promotion and shopper marketing activities.
• Ensure effective in‑store activation of key events and provide briefings to Retail Operations.
• Drive internal agenda for packs fit for purpose/channel across all categories.
• Manage customer P&L for relevant categories and overall investment levels.
• Lead the SNAM for Booker across Food, Homecare, Personal Care & Beauty BU, and manage the One Stop National Account Executive team.
• Manage in‑month performance vs forecast, demographic insights working with CBMs and Customer Operations.
• Accurate accruals and pricing management.
• Ensure trade term compliance and resolve breaches.
• Deliver P&L targets for specific categories.
• Forecast S&OP and provide clear business process inputs (promotional evaluation, sales updates, tracking, price claim).
• Deliver required admin for customer: pricing, rebates, NLF, promo proposals, trade terms, contracts.

ALL ABOUT YOU

• Previous experience performing a CAM role.
• Experience in Wholesale, Convenience & Retail Accounts, ideally Booker Retail.
• Commercial experience with P&L exposure.
• Proven teamwork and collaboration.
• Leadership experience, especially developing direct reports (preferred).
• Account Management / Field Sales experience.
• Shopper Marketing or Category Management background preferred.
• Experience across Foods, Health & Well‑Being, or Household Cleaning preferred.

WHAT WE OFFER

We offer a competitive salary and pension scheme, an annual bonus, subsidised gym membership, a discounted staff shop and shares. You will work with renowned brands in a flexible, hybrid environment.

Whilst the role is full‑time, we can discuss flexible working arrangements. We support wellbeing through hubs, programmes and development opportunities, and we are committed to a family‑friendly and inclusive workplace that creates possibilities for all.

DIVERSITY, EQUITY & INCLUSION

We embrace diversity and inclusiveness, giving full consideration to all applicants regardless of age, disability, gender, race, religion, sexual orientation, marital status or pregnancy. We provide reasonable adjustments during the application and interview process to help all candidates present their best selves. For more information on our employee resource groups, please visit the Unilever Equality & Inclusion page.