Senior CSM: Enterprise Adoption (Western Europe)

Tabnine; Gimingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI coding assistant firm is seeking a Senior Customer Success Manager to enhance customer adoption and renewals for their enterprise clients in Western Europe. The ideal candidate should have a strong background in Customer Success Management, fluency in German, and a deep understanding of the software development lifecycle. This role involves direct engagement with customers to drive usage metrics and ensure their success on the Tabnine platform, in a collaborative and dynamic work environment.

Qualifications

• High level of fluency or native German speaker.
• 3+ years experience in Customer Success Management.
• Experience with SaaS offerings and major cloud providers.

Responsibilities

• Build trust with customer stakeholders.
• Collaborate with account executives on renewals and expansions.
• Develop usage analytics for customer success.
• Lead onboarding for the Tabnine platform.

Skills

Fluent German

Customer Success Management

SaaS experience

Software Development Lifecycle knowledge

Effective communication

Tools

Looker

Mixpanel

Job description

A leading AI coding assistant firm is seeking a Senior Customer Success Manager to enhance customer adoption and renewals for their enterprise clients in Western Europe. The ideal candidate should have a strong background in Customer Success Management, fluency in German, and a deep understanding of the software development lifecycle. This role involves direct engagement with customers to drive usage metrics and ensure their success on the Tabnine platform, in a collaborative and dynamic work environment.