Senior CRM Manager

Madfish; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm seeking a Senior CRM Manager to develop and scale their CRM ecosystem using HubSpot. Responsibilities include building CRM architecture, automating processes, and integrating key internal systems. The ideal candidate should have 4-5+ years of experience in CRM roles, deep expertise in HubSpot, and a solid understanding of API integrations. This role offers competitive compensation and fully remote work with flexible hours.

Benefits

Competitive salary

50% compensation for education

Fully remote work

Paid vacation and sick leave

Sports compensation

Qualifications

• 4–5+ years of experience in CRM roles at Middle+/Senior level.
• Experience in iGaming / PSP / Crypto industries is a major plus.
• Strong analytical and process-oriented mindset with attention to detail.

Responsibilities

• Build CRM architecture using HubSpot and integrate with internal systems.
• Lead the CRM implementation cycle, automate workflows and maintain data quality.
• Develop analytics and dashboards for business insights.

Skills

CRM architecture

HubSpot implementation

API integration

Data analysis

Process optimization

Engagement with technical teams

Tools

HubSpot

1C

Zapier

Telegram

Job description

Who We Are

BitHide is a fully confidential cryptocurrency wallet designed for businesses. We help companies operate with crypto securely, efficiently, and privately. Our team is building a product that combines cutting‑edge technology, high security standards, and seamless user experience.

About the Role

We are looking for a Senior CRM Manager who can build and scale our CRM ecosystem from the ground up. Your mission will be to design an effective CRM architecture, integrate it with key internal systems, and automate processes that support business growth.

You will become the key expert responsible for implementing HubSpot and other CRM solutions, acting as the main bridge between Marketing, Sales, Product, and Technical teams to ensure the CRM operates smoothly, systematically, and transparently.

Key Responsibilities

• Build CRM architecture from scratch using HubSpot (pipelines, funnels, custom fields, objects).
• Lead the full CRM implementation cycle: requirement gathering, configuration, rollout, documentation.
• Integrate HubSpot with internal systems (1C, billing, payment services, internal platforms).
• Configure automation workflows: triggers, notifications, segmentation, routing, lifecycle processes.
• Maintain data quality standards, ensure structured data input, and oversee CRM governance.
• Develop and maintain analytics and dashboards: funnel performance, KPIs, forecasts, insights.
• Integrate CRM with Telegram (bots, lead capture, notifications) — strong advantage.
• Work with APIs and integration tools (Zapier / Make / custom microservices).
• Collaborate with Marketing, Sales, Product, and Tech teams to align CRM processes.
• Conduct audits, optimize existing structures, and expand CRM functionality as the business grows.

Key Performance Indicators (KPIs)

• CRM system configured and operating according to business requirements.
• All core integrations (HubSpot ↔ 1C, payment providers, Telegram, etc.) functioning correctly and reliably.
• Funnels and automations run without critical failures or inconsistencies.
• CRM data remains clean, structured, and ready for analysis.
• Dashboards and reports provide accurate, actionable insights for business decisions.

What We Expect

• 4–5+ years of experience in CRM roles at Middle+/Senior level.
• Deep expertise in HubSpot implementation, customization, integrations, and automation.
• Experience in iGaming / PSP / Crypto industries — a major plus.
• Hands‑on experience integrating with 1C.
• Solid understanding of API fundamentals and integration logic.
• Strong analytical and process‑oriented mindset; high attention to detail.
• Experience building complex CRM flows and solving non‑standard technical challenges.
• English — Upper‑Intermediate+.

What We Offer

• Competitive salary based on interview results.
• Fully remote work from anywhere you prefer.
• 8‑hour workday with flexible start and finish times based on your personal productivity rhythm.
• A supportive environment with a strong team of professionals always ready to help.
• 50% compensation for education, courses, and professional development.
• Sports compensation and additional benefits.
• Paid vacation and sick leave.