Senior CRM Lifecycle Executive - 6 months FTC

Carnival; Southampton; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading holiday sector company in Southampton is seeking a Senior CRM Lifecycle Executive for a 6-month fixed-term contract. This role involves leading guest journeys and optimizing performance metrics. Ideal candidates will have experience in CRM systems, strong communication skills, and a resourceful attitude. The position offers hybrid working options and attractive benefits, including employee discounts and extensive learning opportunities.

Benefits

Employee Discounted Cruising

Minimum 25 days leave

Recognition scheme

Regular office events

Extensive learning opportunities

Employee-led networks

Health Cash Plan

Life Assurance

Pension scheme

Onsite restaurant

Qualifications

• Experience in CRM systems handling data.
• Knowledge of guest expectations.
• Ability to evaluate and optimize guest journeys.
• Strong communication skills.

Responsibilities

• Lead delivery and design of guest journeys communications.
• Develop lifecycle email and direct mail programs.
• Evaluate performance against KPIs.
• Manage stakeholder relationships.

Skills

Experience in handling data within CRM systems

Knowledge of guest needs, expectations, and motivations

Ability to evaluate guest journeys performance and implement optimization measures

Strong communication and project management skills

Job description

Carnival UK & P&O Cruises are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking Senior CRM Lifecycle Executive (6 Month FTC), to bring fresh insights and expertise to our P&O Cruises marketing department.

Role Overview

This pivotal role will involve:

• Leading the overall delivery, design, and data requirements of our guest journeys/triggers communications.
• Briefing and developing lifecycle Email and Direct Mail programmes, collaborating with CRM and data agencies.
• Evaluating guest journeys performance against defined KPIs, implementing measures to optimize and enhance performance.
• Managing stakeholder relationships and working with CRM agency on new initiatives and creative concepts.

This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 6 months. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out.

We're looking for:

• Experience in handling data within CRM systems.
• Knowledge of guest needs, expectations, and motivations.
• Ability to evaluate guest journeys performance and implement optimization measures.
• Strong communication and project management skills.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Calm under pressure.
• Initiative and solutions.
• Accountability for your area of delivery.
• Positive and resourceful attitude.

Application Guidance:

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about marketing and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working with us means more than just a role in marketing. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers.
• Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
• Recognition scheme with prizes and awards.
• Regular office events including live entertainment, lifestyle events, and charity partner fundraisers.
• Extensive learning and development opportunities.
• Employee-led networks.
• Employee Assistance and Wellbeing programmes.
• Company paid Health Cash Plan and health assessment.
• In-house Occupational Health help and access to digital GP.
• Life Assurance.
• Parental and adoption leave.
• Employee Shares Plan.
• Electric Car and Cycle to Work schemes.
• Onsite restaurant offering a range of healthy cooked and grab-and-go meals.
• Discounted retail and leisure via discounts portal.
• Contributory Defined Contribution Pension scheme.
• A friendly welcome with help settling in.

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

#LI-Hybrid