Senior CRM and Power Platform Engineer

Concentrix; Kirkwall; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global technology services leader is seeking a Senior CRM and Power Platform Engineer for remote work. The ideal candidate will have a strong background in Power Platform governance and Dynamics 365 solutions, as well as fluency in Spanish. Responsibilities include designing customized Power Apps solutions and establishing governance frameworks. This full-time position offers opportunities to contribute to impactful projects across multiple countries.

Qualifications

• Intermediate to expert in Power Platform governance and administration.
• Strong proficiency in Power Apps and Power Automate.
• Experience in training and troubleshooting Power Platform applications.

Responsibilities

• Assist customers with architectural design of Power Apps solutions.
• Establish governance frameworks tailored to organizational needs.
• Optimize performance and stability for Dynamics 365 Customer Engagement.

Skills

Power Platform governance

Dynamics 365 customization

Advanced Power Apps knowledge

Fluent Spanish

Tools

Power Platform Admin Center

Dynamics 365

Power Automate

Job description

Overview

Job Title: Senior CRM and Power Platform Engineer

We are Concentrix, a global technology and services leader delivering intelligent transformation. We partner with organizations to design, implement, and strategize IT, security, application development, and solutions for today’s connected world. We value diverse backgrounds and are committed to opportunities that foster growth and brighter futures.

Join us to be part of a journey toward greater opportunities and impact across 70+ countries, working with a team focused on evolving IT and security solutions to empower brands and people.

Responsibilities

We are seeking a skilled and experienced Power Platform and Dynamics 365 Customer Engagement Solution Architect. The role emphasizes governance strategies, best practices, and customized Power Apps solutions. Responsibilities include:

• Assist customers with architectural design and troubleshoot existing applications using Power Apps Studio and Power Platform Admin Center.
• Establish governance frameworks tailored to organizational needs.
• Review and optimize performance and stability for Dynamics 365 Customer Engagement, and understand how customers configure functionality and customize Dynamics to meet business processes.

Qualifications

• Experience Level: Intermediate to expert in Power Platform governance, administration, and Power Apps development. Background in Dynamics 365 Customer Service and Sales functionality, customization, and administration.
• Technical Expertise: Advanced knowledge of Power Platform Admin Center and Centre of Excellence Starter Kit configuration. In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development. Omnichannel knowledge a plus.
• Power Platform Technologies: Strong proficiency in Power Apps, Power Automate, Dataverse, and other Power Platform components.
• Enterprise Focus: Experience in deployment, administration and support within large-scale environments.
• Training & Troubleshooting: Able to deliver technical training and resolve complex application issues.

Required Skill Set

Power Platform and Dynamics 365 Customer Engagement Online

• Feature knowledge in Dynamics 365 modules Customer Service, Omnichannel, Sales, and Field Service.
• Power Apps, Power Automate, Dataverse, and Power Platform Admin Center.
• Customization, Administration and Governance experience.
• Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC).
• Deep understanding of Dataverse, governance strategies, environment planning, and security.
• Develop and maintain Power Apps solutions with canvas and model-driven apps.
• Develop and maintain Power Automate solutions with internal logic processing and connections to Dataverse and other services.
• ALM via Solutions; troubleshooting and optimization of Power Apps and Power Automate flows.
• Integrating data from Dataverse, SharePoint, and other sources.
• Provide technical training and guide customers through architectural decisions for custom Power Apps solutions.
• Awareness of Centre of Excellence concepts with monitoring and adherence.

Location: UK, Work at Home, GB

Language Requirements: Fluent Spanish (where applicable)

Time Type: Full time

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