Senior Crisis Support Worker

South London and Maudsley NHS Foundation Trust; London Borough of Southwark; Sur place; GBP 34 000 - 37 000; Plein temps

Avantages offerts par ce poste

Generous pay and leave

Flexible working options

Career development programmes

Cycle to work scheme

NHS discounts

Résumé du poste

South London and Maudsley NHS Foundation Trust is seeking a Senior Crisis Support Worker to provide immediate crisis counselling and risk assessment for children and young people in distress within CAMHS Tier 4 services. The role collaborates with senior clinicians, families, and other agencies to ensure safety and appropriate planning.

You will work across clinical systems within the South London Partnership, supporting out-of-hours contact and multi-disciplinary teamwork.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent qualification.
• Experience in Adolescent Mental HealthHealthcare Assistant.
• Experience with people with mental health problems.
• Experience with professionals from other agencies/services.
• Ability to promote good working relationships in a multi-disciplinary team.
• Ability to work with a challenging client group and be flexible.

Responsabilités

• Perform immediate risk assessments with supervision from the senior clinician on duty.
• Provide immediate crisis counselling to children and young people in distress.
• Support safety plans with families and CAMHS coordination.
• Liaise with parents, carers and other agencies to provide mental health guidance.
• Coordinate with emergency services and other professionals as needed.
• Access clinical notes across the South London Partnership systems.

Connaissances

NVQ Level 3 Health & Social Care

Healthcare Assistant - Adolescent MH

Mental health awareness

Inter-agency collaboration

Multi-disciplinary teamwork

Risk assessment

Child/Act & Equality Act knowledge

Written and verbal communication

Formation

NVQ Level 3 in Health & Social Care or equivalent

Mental Health related training/qualification

Description du poste

South London and Maudsley NHS Foundation Trust

Senior Crisis Support Worker

The closing date is 09 November 2026

Please note we do not offer sponsorship for these roles and if you were unsuccessful for this role previously, please do not apply again.

Be part of an innovative team which is vital to our plans to transform Child & Adolescent Mental Health Services (CAMHS) Tier 4 services acrossSouth London. The service will work in collaboration with the South London Partnership (SLP) Crisis service.South London Partnership is CAMHS New Models of Care Programme and aims to transform services through partnership-working, delivering bestpractice consistently to support young people and their families. The SLP is a collaboration between Oxleas NHS Foundation Trust, South Londonand Maudsley NHS Foundation Trust, and South West London and St George's Mental Health NHS Trust.The CAMHS Crisis Line aims to provide short-term, targeted telephone interventions to support young people in distress, as well as providingadvice and support for parents and carers who have concerns about their child or young person's mental health.

Main duties of the job

With support from the senior clinician on duty, to undertake an immediate risk assessment of the young person using yourcommunication skills and knowledge to ensure that any advice or guidance given is appropriate and robust.Provide immediate crisis counselling support to children and young people in significant distress, offering a friendly and supportivevoice during this time.Help the child or young person engage in any safety plan they have formulated with their community teams, in order to minimise anypotential risk issues that may become apparent during the call.Communicate with parents and carers to provide child and adolescent mental health expertise and advice in relation to their child oryoung person, reminding them of any plans put in place by CAMHS. If unknown to services, to help them formulate a plan that helpsmeet the immediate risk issues in relation to the child or young person which would allow their parents or carers to feel supported inmanaging them at home.Liaise with other mental health professionals, as well as the emergency services to provide support and advice regarding children andyoung people they may have been called to attend out-of-hours.Work across the clinical systems used by the South London Partnership to access the clinical notes of children and young people toprovide an individualised crisis response.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It'simportant to us that you valued and appreciated and that are why we have a comprehensive benefits package on offerSome of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role andlength of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number ofprogrammes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefits from competitive deals to lease carso Accommodation, our staff benefits from keyworker housing available which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
• Counselling services
• Wellbeing events
• Long service award
• Cycle to work scheme
• Season ticket loan
• Childcare vouchers
• Staff restaurants

Job responsibilities

NVQ Level 3 in Health & Social Care or other equivalent qualificationExperience of working as a Healthcare Assistant in Adolescent Mental HealthExperience of working with people with mental health problemsExperience of working with professionals from other agencies and servicesAbility to promote good working relationships with patients and with the multi-disciplinary teamAbility to work with a challenging client group, showing initiative and flexibility to team work and to care situationsLoyal and able to advocate for and show pride in the work area and organization and demonstrates values of trust and NHSAbility to work within a multi-disciplinary/multi agency setting

Please note that sponsorship is not available for this role.

Training and qualifications

• NVQ Level 3 in Health & Social Care or other equivalent qualification
• Additional training/qualification related to Mental Health

Experience

• Experience of working as a HealthCare Assistant in Adolescent Mental Health
• Experience of working with people with mental health problems
• Experience of working with children
• Experience of working with professionals from other agencies and services
• Experience of working in a learning disabilities environment

Knowledge and skills

• An ability to work with minimal supervision and as part of a team
• Ability to work with a challenging client group, showing initiative and flexibility to team work and to care situations
• Ability to deal with a wide range of complex needs
• Flexibility to work shift patterns across 24hrs, 7days a week and across all clinical areas as required
• Empathy for service users including individuals who have experienced mental health problems.
• Good written and verbal communication skills
• Ability to prioritise workload
• Knowledge of the Children's Act and the Equality Act.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£34,186 to £37,389 a yearper annum inclusive of HCAS