Senior Crisis Care Practitioner - 111 Mental Health Option

NHS; Bury St Edmunds; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare provider in Bury St Edmunds is seeking an experienced Senior Crisis Care Practitioner to join their Mental Health Option team. In this role, you'll provide support and assessments via a 24/7 crisis telephone line, working both full and part-time shifts. Ideal candidates will possess a mental health nursing qualification and effective risk assessment skills, with opportunities for professional growth and development.

Benefits

Robust training and induction package

Ongoing professional development

Qualifications

• Ongoing professional development working towards degree level.
• Experience supporting service development is desirable.

Responsibilities

• Answering calls from Service Users and professionals.
• Triaging and assessing over the phone.
• Safety Planning.

Skills

Effective risk assessment

Knowledge of mental health practice

Education

Registered Mental Health or Learning Disability Nurse

Occupational Therapist

Social Worker with relevant professional registration

Job description

Are you an experienced registered mental health professional looking to utilise your clinical skills in a different setting? Our Suffolk 111 Mental Health Option team is seeking Senior Crisis Care Practitioners to join the existing team.

The 111 Mental Health Option provides a 24/7 crisis telephone line via the 111 service, providing support, advice and assessment in a compassionate, patient and recovery focused way.

You’ll be joining a team with experience gained from a range of different settings, working in a supportive and encouraging environment.

We have substantive opportunities available for both full and part time hours. We work a combination of shifts to align with service need.

We are committed to developing people professionally and are keen to support individuals who are looking to take their first step into a more senior role. This is an opportunity to grow your management skills, take on responsibilities and help us shape and grown our service. No two days will be the same, but they will include elements of working in an MDT team, providing telephone triage assessments and supporting and guiding service users through crisis in our contact centre based at Wedgwood House, Bury St Edmunds.

Main duties of the job

• Answering calls from Service Users and professionals
• Triaging and assessing over the phone
• Safety Planning
• Documentation of the above including referrals, notes and referrals to other teams
• Liaison with other professionals and teams
• On occasion, creating formulations and plans for our regular callers
• Taking lead/champion subjects such as: Learning Disability, Youth, Drug & Alcohol, Perinatal, etc. (Within that is opportunity for training, sharing knowledge with the team, attending conferences or meetings)
• Shadowing other teams where appropriate/possible
• Brief intervention over the phone where appropriate
• Quality Improvement

You will also have the opportunity to co-coordinating shifts, provide clinical oversight and support to practitioners, supporting with teaching and training opportunities, leading on staff development and being a visible role model that echoes the values of the trust and the vision of the service.

When you join us, you can expect a robust training and induction package with ongoing support. You will have a supernumerary period and an allocated mentor to train and support you.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted: 06 November 2025

Pay scheme: Agenda for change

Band: Band 6

Salary: £38,682 to £46,580 a year gross per annum (pro rata)

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working

Reference number: 246-WSU7371571-C

Job location: Wedgwood House, Hardwick Lane, Bury St Edmunds, IP22 2QZ

Qualifications

Registered Mental Health or Learning Disability Nurse, Occupational Therapist OR Social Worker with the relevant professional registration

Ongoing professional development working towards degree level

Experience

Able to demonstrate an appropriate level of knowledge of mental health practice from previous experience

Demonstrate effective risk assessment and risk management experience

Desirable

Experience in supporting service development

Legal and Practical Requirements

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer

Norfolk & Suffolk Foundation NHS Trust

Wedgwood House

Hardwick Lane

Bury St Edmunds

IP22 2QZ

Website: https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)