Senior Credit Controller (15 Month FTC)

Ses; Tadworth; On-site; GBP 31,000 - 32,000; Full time

Job summary

A leading utility company based in the UK is seeking a Senior Credit Controller for a 15-month fixed-term contract. In this role, you will manage the debt recovery process from a portfolio of business customers. Responsibilities include supporting a debt team, analyzing performance trends, and ensuring efficient processes for customers facing financial difficulties. The position offers a salary range of £31,000 to £32,000 based on experience and includes various benefits for employee well-being.

Benefits

Generous salary

Group personal pension plan

Life assurance

Financial education and loans support

Cycle to Work scheme

Qualifications

• Proven leader with operational best practice in service excellence.
• Track record in debt recovery and credit control.
• Experience with legal processes of debt management.

Responsibilities

• Responsible for the end-to-end debt recovery process for business customers.
• Support and motivate the debt team to resolve enquiries first time.
• Investigate and correct billing and payment issues.
• Identify and manage performance trends with targeted initiatives.
• Analyze and report on department processes for improvements.
• Assist customers in financial difficulties with appropriate measures.

Skills

Leadership

Debt recovery

Credit control

Contact centre experience

Customer feedback systems

Job description

Benefits

Car Share Schemes and for eco‑conscious commuting. 25 days of annual leave for work‑life balance. Simply Health healthcare cashback scheme and Surgical Choices. Service and MOT discounts at our on‑site garage. One paid day per year for volunteering in the community.

Senior Credit Controller 15 Month Fixed Term Contract - Business Water

Location: Redhill
Salary: £31,000 - £32,000 depending upon experience

Job Type: 15 Month Fixed Term Contract

The Role

Reporting to the Credit Risk and Cash Collections Manager and working on a 15‑month fixed term contract basis, you will be responsible for the end‑to‑end debt recovery process from your own portfolio of our business customers as well as acting as the first escalation point of contact for the debt recovery team.

Responsibilities

• Supporting line manager to improve the collections strategy onshore, offshore and with the external DCAs.
• Supporting and motivating debt team to provide agreed service to our customers, resolving all possible enquiries first time.
• Investigating and correcting issues including billing, payment, refunds, market and wholesaler interaction.
• Identifying trends in performance and managing these through the correct channels, creating new initiatives, and sharing ideas with the Process Improvement Lead.
• Ensuring that key department processes are regularly analysed and reported, enabling any gaps or process failures to be recommended timely DCA, litigation or disconnection approach for uncollectable debt to minimise the aged/bad debt situation.
• Ensuring appropriate end‑to‑end steps for customers in financial difficulties, administration, liquidation, bankruptcy, or deceased situations.

Qualifications, Skills and Experience

You will be a proven leader who can execute operational best practice to achieve service excellence as well as a track record of success in debt recovery and credit control. You will also have experience in dealing with the legal processes associated with debt management. Contact centre experience and knowledge of their systems, processes and procedures is essential as is the ability to design, implement and manage robust customer feedback systems. If you have worked in the water or utility industry, that would be a definite bonus!

Diversity and Inclusion

We thrive on the knowledge and life experiences of our colleagues, recognizing that our differences bring diverse perspectives and make us a great team. We welcome people who live our values, bring their true selves to work, and have a desire to share their lived experience to serve our communities both now and in the future. Please let us know if you need any support during the application process.

What We Offer

Generous salary; up to £32,000 depending on experience. Group personal pension plan with up to 10% employer contribution. Life assurance for peace of mind. Financial education, savings, and loans support. Cycle to Work and