Senior Credit Controller

Career Choices Dewis Gyrfa Ltd; Three Rivers; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Job summary

Cera is a leading HealthTech company in the UK delivering care and healthcare services via technology. The Senior Credit Controller will manage debt collection for Local Authorities, NHS and private clients, working closely with invoicing and operations to resolve issues promptly.

Join a high-growth team supporting healthcare delivery through AI-enabled solutions, with a remote-first setup and a focus on efficient cash collection and high-quality service.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• Minimum 3 years of credit control experience.
• Ability to communicate effectively at all levels.
• Excellent account reconciliation skills.
• Intermediate Excel with Pivot Tables and Lookups.
• Experience with accountancy software.
• Collaborative, credible relationships internal and external.
• Excellent written and spoken communication; detail-oriented.

Responsibilities

• Communicate with Local Authorities, NHS, private clients and relatives to collect balances.
• Process credit notes and amended invoices with authorised credit notes.
• Collaborate with Operations and Invoicing to resolve invoice/contract issues.
• Reconcile sales ledger accounts for owned portfolio.
• Monitor unallocated cash and allocate receipts promptly.
• Set up and maintain Direct Debit Mandates for private clients.
• Process card payments for private clients.
• Provide regular updates to Operational Managers and Directors on KPIs.
• Escalate issues to Line Manager and ensure timely resolution.

Skills

GCSEs including English and Maths

Credit control experience

Communication skills

Account reconciliation

Excel (Pivot Tables & Lookups)

Accountancy software

Collaboration with others

Attention to detail

Tools

Accountancy software

Job description

Position:Senior Credit Controller Contract:Fixed Term 6mths 40hr Location: Remote About Cera: Cera is the UK's largest HealthTech company and one of Europe's fastest-growingbusinesses

• harnessing preventative technology and AI to take care out of Britain'shospitals and into patients' homes.

We deliver care, nursing, telehealth and repeatprescription services in people's homes via technology.Cera's proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% offalls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses todeliver timely preventative care in the community.Cera delivers 2 million home healthcare visits a month.

At each visit, Cera uses itspioneering technology to collect data on how our population is ageing, building one of theworld's largest tech-powered home healthcare datasets.

About the role: The Credit Controller will work as part of a capable and experienced team who will takeresponsibility for the collection of debt for a specific portfolio of Local Authority, ICB andPrivate Client accounts.A mix of skills and approaches will be required in credit control, recognising the differingnature of collecting from a local authority, the NHS and a private client.

The credit controlteam is required to work closely with the Invoicing Team to ensure that issues with customeraccounts are dealt with promptly and in a consistent manner.The team is charged with providing a professional, responsive and efficientservice to thewider Finance Team and Operations.

Responsibilities:

Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolveissues to collect current and historic balances.

Process credit notes and associated amended invoices, supported by authorisedCredit Note requests.

Work closely with colleagues in Operations and the InvoicingTeam to resolve queries relating to outstanding Invoices orContracts to facilitate debt collection.

Reconcile sales ledger accounts for all accounts within own portfolio.

Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.

Set up and maintain Direct Debit Mandates for private clients within own portfolio.

Process Card payments for private clients.

Report regularly to the Operational Managers and Directors on key account issues.

Achieve KPIs aimed at maximising cash collection and minimising old debts andwrite offs.

Escalate promptly any issues to Line Manager as they arise and monitor all issues toensure that they are resolved quickly and efficiently.

Assist in annual Audits, providing the necessary evidence as requested by ourexternal Auditors Qualifications and Skills:

Must Haves

GCSEs (or equivalent), including English and Maths

Previous credit control experience, minimum of 3 years

Ability to communicate effectively with all levels

Excellent account reconciliation skills

Intermediate Excel skills, including Pivot Tables and Lookups

Experience with Accountancy software

Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally

Excellent communication skills, spoken and written

Conscientious with high attention to detail Nice to Haves:

AAT or working towards

Experience within Social Care credit control / finance

Experience using a Time Management & Billing system

Familiarity with Google Cera promotes a carer-first approach.

Our frontline staff are the most important part of the Cera family.

You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care.

Your branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status.

Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are.

We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from.

Where individuality is a source of confidence, because difference makes the world a better place.

People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).