Senior Credit Controller

BSI; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global standards organization is seeking a Senior Credit Controller in Milton Keynes to manage client ledgers, ensuring prompt collections and excellent customer service. The ideal candidate has experience in credit control, strong Excel skills, and a proactive approach. This role offers a comprehensive benefits package including flexible working, annual leave, and extensive training opportunities.

Benefits

27 days annual leave

Health insurance

Life insurance

Pension plan with company contribution

Flexible working

Learning and development opportunities

Qualifications

• Previous experience in a collections or credit control role.
• Strong Excel and MS Office skills (intermediate level).
• A good understanding of workplace computer systems, with the ability to learn SAP quickly.
• Excellent communication skills in business English.

Responsibilities

• Manage and monitor collections across assigned client ledgers.
• Reconcile ledgers and resolve client queries efficiently.
• Work towards individual and team KPIs to maintain strong cash flow.
• Collaborate to ensure no services are provided to bad debt clients.

Skills

Collections experience

Excel skills

Communication skills

Customer service orientation

Team-oriented approach

Education

GCSEs in Maths and English

AAT or CICM qualifications

Tools

SAP

MS Office

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Senior Credit Controller

Location: Milton Keynes

About the Role

As a Senior Credit Controller, you will take ownership of an assigned portfolio of client ledgers, ensuring prompt collections, accurate reconciliations, and timely query resolution. Your work will directly support the company’s cash flow, minimize bad debt, and contribute to the overall efficiency of the Finance team. This role requires both technical accuracy and a customer-focused approach, striking the balance between protecting BSI’s interests and providing outstanding service.

Responsibilities

• Manage and monitor collections across your assigned portfolio of client ledgers.
• Reconcile ledgers and resolve client queries efficiently, ensuring issues are closed promptly.
• Work to agreed individual and team KPIs to maintain strong cash flow and reduce debt exposure.
• Collaborate with colleagues across BSI to ensure services are not provided to bad debt clients.
• Escalate non-paying clients where appropriate, ensuring procedures are consistently followed.
• Support the credit check process, handling related queries and managing client credit card payments.
• Prepare paperwork for sales ledger refunds and maintain compliance with finance policies.
• Respond to day-to-day client correspondence, delivering excellent customer service at all times.
• Provide support to the wider Finance team as required.

To Be Successful in the Role You Will Have…

• Previous experience in a collections or credit control role.
• Strong Excel and MS Office skills (intermediate level).
• A good understanding of workplace computer systems, with the ability to learn SAP quickly.
• GCSEs in Maths and English (or equivalent) as a minimum; AAT or CICM qualifications are desirable.
• Excellent communication skills in business English (other languages are an advantage).
• A proactive, flexible, and team-oriented approach with the ability to work under pressure and meet deadlines.

A dedication to delivering high standards of customer service while protecting the business’s financial interests.

Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfill theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

We are committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work.

If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process.

BSI is an Equal Opportunity Employer.