Senior Credit Controller

OneAdvanced; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software provider in the UK is looking for a Senior Credit Controller to join their FinOps team. This role involves managing a dedicated customer portfolio, addressing complex accounts, and supporting the Credit Manager. The ideal candidate should bring a strong background in credit control, excellent analytical skills, and the ability to develop customer relationships. The position offers a hybrid work environment with 3 days at the Birmingham office.

Benefits

26 days annual leave

Employee Assistance Programme

Performance Bonus

Online Learning Platform

Qualifications

• Confident managing complex, high value ledgers.
• Experience resolving issues independently.
• Able to build trust with customers.

Responsibilities

• Manage day-to-day cash collections for your own portfolio.
• Proactively contact all customers to ensure follow up actions.
• Support the Credit Manager with reporting and cashflow forecasting.

Skills

Experience in credit control

Strong analytical skills

Excellent communication skills

Organised and detail driven

Experience with NetSuite, Salesforce or ServiceNow

Confidence in negotiations

Tools

NetSuite

Salesforce

ServiceNow

Job description

Join OneAdvanced

We’re looking for a confident and experienced Senior Credit Controller to join our FinOps team at OneAdvanced. If you thrive in a fast paced environment, enjoy taking ownership of complex accounts, and know how to build strong relationships that keep cashflow moving, this role offers real impact and variety.

As a Senior Credit Controller, you’ll manage a dedicated customer portfolio, including high-value and complex accounts, while acting as a key support to our Credit Manager. You’ll be the person who brings structure, clarity and persistence to challenging debt situations and who can balance strong customer relationships with the confidence to negotiate effectively.

This role is hybrid, with 3 days in our Birmingham office.

What You Will Do

• Managing day-to-day cash collections for your own portfolio, focusing on reducing overdue debt and DSO.

• Proactively contacting all customers at least once per month and ensuring clear, well documented follow up actions.

• Supporting the Credit Manager with aged debt reporting, cashflow forecasting, weekly debt calls, and stepping in during periods of absence.

• Handling complex accounts, particularly in sensitive areas such as health customers.

• Ensuring statements, dunning letters and customer data are accurate and up to date.

• Supporting accurate posting of payments and Direct Debits, and maintaining detailed notes to support debtor meetings.

• Collaborating with Sales, Renewals, Support and Legal teams to resolve issues, improve payment performance and maintain strong working relationships.

• Identifying and recommending process improvements to strengthen controls and efficiency.

• Maintaining high standards of compliance with internal policies and relevant legislation.

What You Will Have

• Experience in credit control, confident managing complex, high value ledgers and resolving issues independently.

• Strong analytical skills with experience in reporting, reconciliations and interpreting financial data.

• Excellent communication skills, able to build trust with customers and influence internal stakeholders.

• Someone who is organised, detail driven and comfortable managing multiple priorities.

• Experience with NetSuite, Salesforce or ServiceNow would be advantageous.

• A collaborative team player who brings positivity, resilience and a willingness to contribute to a team stabilising after change.

• Strong understanding of the Order to Cash cycle and confidence working with senior stakeholders on complex queries and negotiations. #LI-LB1

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
• Online Learning Platform: SkillsHub! – Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is power the world of workand, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here