Senior Courier

DHL; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading logistics company based in Telford is seeking a Senior Courier to manage a team of couriers focused on delivering shipments efficiently. The role requires excellent people management, sound decision-making skills, and the ability to meet performance targets. The ideal candidate has a graduate engineering background and is proficient in IT tools. Competitive compensation and full-time hours from Monday to Friday are offered.

Qualifications

• Ability to lead and motivate a team.
• Proficient in using sophisticated IT tools.
• Diligent and attentive to detail.

Responsibilities

• Lead and motivate a team of couriers in delivering and collecting shipments.
• Help your team to organise and prioritise their workload.
• Set and monitor KPI targets for your team.

Skills

Excellent people management skills

High-performance mindset

Sound decision-making skills

Effective under pressure

Excellent organisational skills

Education

Graduate Engineering

Job description

What you'll need

• Excellent people management skills with the ability to lead and motivate a team.
• A high-performance mindset for yourself and your team
• Sound decision-making and communication skills.
• Ability to work effectively under pressure.
• Flexible working approach with a friendly and enthusiastic attitude
• Good team player with the ability to work on your initiative and meet tight deadlines.
• Excellent organisational skills and the ability to prioritise.
• Highly professional accurate and effective work ethic.
• Willingness to change.
• Diligent and attentive to detail.
• Proficient in using sophisticated IT tools.
• Demonstrates respect and result-focused behaviours.
• Displays the CIS attributes of can-do passion speed and right first time.

What's Next

Take the next step in your career and apply now by uploading your CV online. Please note that due to regulatory requirements we will need a full 5-year employment history and conduct a Criminal Record check for successful applicants.

We look forward to welcoming you to the TEL SVC Team.

Privacy Notice

DHL International (UK) Ltd act as a Data Controller and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

Join us as a Senior Courier at our TEL Service Centre

Location :

DHL International (UK) Ltd

Hortonwood 45 Hortonwood

Telford TF1 7FA

Hours : Monday - Friday 07.00 17.00

What you'll do

As a Senior Courier with DHL you will lead a team of couriers who deliver and collect shipments ensuring they are accompanied by the required documentation while upholding our high standards and prioritising customer satisfaction.

Your primary responsibilities

• Lead and motivate a team of couriers who deliver and collect shipments with the required documentation following our high standards and ensuring customer satisfaction.
• Help your team to organise and prioritise their workload (including multiple route sort / Loop Management) to achieve maximum productivity and meet deadlines and SLAs.
• Set and monitor KPI targets for your team and address any performance issues accordingly.
• Ensure all couriers meet delivery exception targets for the correct time customer hit rate and manage underperformance accordingly.
• Represent DHL professionally and efficiently to increase customer satisfaction.
• Conduct daily briefs PDs and debriefs with your team to keep them updated with company communications processes team and general updates.
• Conduct regular 121 reviews and annual appraisals with your team members.

Required Experience

Senior IC

Key Skills

• Graduate Engineering
• Accounts Administration
• Building Materials
• Customer Support
• Horticulture

Job Details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1