Senior Core Administration Support (Pensions Admin)

Aon; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global risk management firm in Birmingham seeks a Senior Core Administration Support Team Colleague to deliver project support for clients and collaborate on key pension scheme events. Ideal candidates should possess strong communication skills and attention to detail, alongside proficiency in MS Excel. This role offers a dynamic environment for professional growth and contributions to revenue-generating activities.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Inclusive workforce solutions

Qualifications

• Understanding of pensions scheme rules and benefits.
• Methodical approach to work.

Responsibilities

• Provide high-quality project support for internal and external clients.
• Communicate with relevant parties and attend internal meetings.
• Process and check data following procedures.
• Support less experienced colleagues.

Skills

Team player

Strong communication skills

Strong attention to detail

High-level and detailed analysis/reconciliation of data

Tools

MS Excel

MS Word

Job description

Overview

Senior Core Administration Support Team Colleague. The CAST team is responsible for delivering key pension scheme events, managing projects, and supporting day-to-day operations and strategic solutions for clients. Working collaboratively with colleagues across various locations and with external partners, the team ensures high-quality service delivery. Every team member contributes to maintaining excellence in line with our performance framework, known as the 3x3 plan, which focuses on consistency, quality, and client satisfaction.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

The Colleague provides high quality project support for internal and external clients. The Colleague also supports team members by checking items of work completed:

• Accurately processing, checking and responding to follow up queries on data following procedures correctly and meeting agreed deadlines.
• Supporting less experienced colleagues by checking files and reports in line with SOPs and agreed deadlines.
• Planning, prioritising, and delivering assigned activities for each client (inc client project reporting).
• Reviewing work tracker and making sure all daily, monthly, and annual processes allocated are completed.
• Investigation of background to cases by reference to archived files and system data.
• Participating actively in internal catch-up calls and meetings as appropriate.
• Highlighting risks and errors to relevant parties as soon as possible, following risk management processes.
• Highlight areas of improvement in the team to increase effectiveness.
• Communicating with relevant parties inc attending internal meetings/calls where required.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Reviewing and updating procedures and documentation.
• Maintaining required technical knowledge and behavioral standards, especially all regulatory and statutory requirements.
• Performing additional tasks as requested by your manager.
• Providing project support to the member events teams (inclusive of revenue & non-revenue generating work).
• Having an awareness of the proportion of time spent on activities.
• Following processes and updating controls.

Be responsible for personal compliance with Aon’s project management and approval procedures.

How this opportunity is different

This is an excellent opportunity to work closely with senior team members to build deep expertise in client operations, processes, and systems, while actively contributing to revenue-generating activities. You’ll play a key role in supporting and mentoring less experienced colleagues, participate meaningfully in team discussions, and continuously develop yourself and others. With collaboration across domains, client teams, and global business areas, this role offers a dynamic and enriching environment for professional growth and impact.

Skills and experience that will lead to success

• Team player, who can work to tight deadlines.
• Strong communication skills, both verbal and written
• Strong attention to detail and commitment to provide ongoing quality.
• Both high-level and detailed analysis/reconciliation of data from Aon systems, and using MS Excel and Word

Understanding of pensions scheme rules, scheme benefits. Methodical approach to work

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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