Senior Coordinator, Customer Success

Healix; Esher; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global health services provider is seeking a Senior Coordinator in Customer Success to lead client implementations and manage a small team. The role requires strong client-facing experience, skills in problem-solving, and proficiency in tools like Salesforce and Jira. Join a dynamic team committed to delivering outstanding client experiences and making an impact in health and wellbeing.

Qualifications

• Strong client-facing experience, ideally in medical assistance or risk management.
• Ability to lead a small team and manage multiple priorities.
• Proficiency in data analysis and reporting.

Responsibilities

• Assist the Head of Customer Success in managing team workload.
• Lead client implementations, renewals, and scheme administration.
• Manage operational tasks, including system setup and configuration.
• Conduct onboarding meetings and product training sessions.

Skills

Client-facing experience

People management

Commercial awareness

Problem-solving skills

Data analysis

Communication skills

Organizational skills

Tools

Microsoft Office

Jira

Salesforce

Case management systems

Job description

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Senior Coordinator, Customer Success

Are you passionate about delivering exceptional client experiences and ensuring operational excellence? We're looking for a Senior Coordinator, Customer Success to join our global team and play a key role in onboarding, retaining, and supporting clients across our services.

This is a hands‑on, client‑facing role where you'll lead complex implementations, ensure smooth service delivery, and collaborate with internal teams to provide a best‑in‑class experience from onboarding through renewal and beyond. You'll also support the Head of Customer Success in overseeing team operations and driving continuous improvement.

What we're looking for

• Strong client‑facing experience, ideally in medical assistance or risk management.
• People management experience and ability to lead a small team.
• Commercial awareness, advanced problem‑solving, and data analysis skills.
• Proficiency in Microsoft Office, Jira, Salesforce, and case management systems.
• Excellent communication skills with a global mindset and ability to engage at all levels.
• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.

Why join us?

You’ll be part of a collaborative, global team committed to delivering outstanding client experiences. If you thrive in a dynamic environment and want to make a real impact, we’d love to hear from you.

Apply now and help us shape the future of Customer Success!

About the role

What you’ll do

• Assist the Head of Customer Success in managing team workload, overseeing key projects, and acting as an escalation point.
• Lead client implementations, renewals, and scheme administration, coordinating internal teams and third‑party suppliers.
• Manage day‑to‑day operational tasks, including system setup, configuration, and permissions.
• Partner with IT on product delivery, issue resolution, and system testing.
• Conduct onboarding meetings and product training sessions for clients.
• Develop and improve processes, templates, and best practices for operational excellence.
• Maintain accurate client records and contribute to cross‑functional projects.
• Mentor new team members and ensure governance across the Customer Success function.

About the company

All around the world, Healix safeguards people’s health and wellbeing.

Required Criteria

• Commercial awareness; effective issue resolution; advanced problem‑solving skills; proficiency in data analysis and reporting skills
• Organisational skills with excellent attention to detail; the ability to prioritise workload and manage multiple tasks
• Skilled in in Microsoft Office, Jira, and Salesforce; experienced with case management systems
• Hands‑on experience with system set‑up, configuration and data management

Desired Criteria

• Experience in Medical Assistance and Risk Management Services

Skills you’ll need