Senior Conversational Designer — Agentic AI for Enterprise

Pontoon Solutions; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment consultancy is seeking a Senior Conversational Designer to evolve traditional chatbots into advanced agentic AI experiences. Based in London, this role emphasizes designing customer-facing conversational AI, utilizing LLMs. Candidates should have hands-on experience in Conversational AI and a background in content design. This temporary role offers an opportunity to work within a major UK financial services organization, with a rate of £600 per day inside IR35.

Qualifications

• Strong, hands-on experience in Conversational AI.
• Background in content design transitioning to conversation design.
• Experience designing conversational interfaces using large language models.

Responsibilities

• Lead the design of customer-facing conversational AI experiences.
• Apply conversation design principles to probabilistic AI systems.
• Work across discovery, journey mapping, and problem framing.

Skills

Conversational AI

Content design

Designing conversational interfaces with LLMs

Collaboration with design and engineering teams

Understanding human conversation fundamentals

Tools

Figma

Job description

A leading employment consultancy is seeking a Senior Conversational Designer to evolve traditional chatbots into advanced agentic AI experiences. Based in London, this role emphasizes designing customer-facing conversational AI, utilizing LLMs. Candidates should have hands-on experience in Conversational AI and a background in content design. This temporary role offers an opportunity to work within a major UK financial services organization, with a rate of £600 per day inside IR35.