Senior Control and Quality Analyst - Defined Benefits

LegalAndGeneral; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services group in the UK is looking for a Senior Control and Quality Analyst to enhance quality standards in their Continuous Improvement team. Candidates should have strong knowledge of Defined Benefit pensions and excellent communication skills, with a focus on customer outcomes. This role offers flexible working options and a competitive benefits package including a generous pension contribution and performance-related bonuses.

Benefits

Performance-related bonus plan

Generous pension contribution

Healthcare Plan

At least 25 days holiday

Electric car scheme

Employee discounts

Qualifications

• Strong understanding of Defined Benefit pensions and PRT products.
• Ability to manage tight deadlines and prioritize effectively.
• Customer-focused with a commitment to improving outcomes.

Responsibilities

• Conduct control testing and quality assurance assessments.
• Provide coaching and feedback based on QA results.
• Analyse QA performance and identify training gaps.
• Maintain audit trails and produce performance improvement recommendations.
• Support less experienced team members in training.

Skills

Understanding of Defined Benefit pensions

Knowledge of GDPR and Money Laundering

Risk and control awareness

Excellent communication skills

Analytical mindset

Job description

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Company Description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer.

Our Institutional Retirement business is the UK's longest-serving active bulk annuity provider.

Who we are

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

Job Description

We're looking for a Senior Control and Quality Analyst to join our Continuous Improvement team. In this role, you'll play a key part in maintaining high standards of quality and risk management across our processes, ensuring excellent customer outcomes and supporting operational excellence. You'll use your technical knowledge of Defined Benefit pensions to provide assurance, coaching, and continuous improvement initiatives.

What you'll be doing:

• Undertaking control testing and quality assurance assessments across processes and individual performance
• Providing coaching and feedback to team managers and members based on QA results
• Analysing QA performance and customer data to identify training gaps and improvement opportunities
• Reviewing and adapting QA strategies to maintain high standards of risk management and control performance
• Testing and documenting processes to ensure consistency and compliance with UK PRT requirements
• Maintaining accurate audit trails and producing data-driven recommendations for performance improvement
• Supporting less experienced team members with training and guidance on new processes
• Keeping internal customers and third parties updated to ensure excellent customer outcomes

Qualifications

Who we're looking for:

• Strong understanding of Defined Benefit pensions and PRT products and processes
• Knowledge of relevant legislation including GDPR, Money Laundering, Complaints, and Treating Customers Fairly
• Familiarity with risk, control, audit, and assurance practices
• Ability to manage tight deadlines and prioritise effectively
• Excellent written and verbal communication skills
• Customer-focused approach with a commitment to improving service and outcomes
• Analytical mindset with attention to detail and accuracy
• Collaborative team player who can coach and support others

Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer - both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

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