Senior Contract Manager - Lloyds Banking Group

BT Group; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is seeking a Senior Contract Manager in Glasgow. You will manage contracts with a prestigious UK customer, ensuring financial and performance targets are met. The ideal candidate will excel in negotiation, possess strong contract management skills, and build essential customer relationships. The position offers competitive pay with benefits, including a £2,500 bonus and healthcare.

Benefits

£2,500 bonus on target

Health care package

Pension scheme

Family leave policy

Responsibilities

• Meet financial and performance targets throughout the contract lifecycle.
• Ensure billing, pricing, and ordering functions meet P&L needs.
• Lead management of contract obligations and assess risks.
• Resolve conflicts and manage contract changes to maximize profit.
• Work with legal for accurate contract amendments.
• Manage NGN P&L complexity ensuring forecast accuracy.
• Govern activities affecting financial outcomes using data analysis.
• Build long-term customer relationships and communicate effectively.
• Foster cross-functional collaboration.

Skills

Strong negotiation skills

Excellent contract management ability

Commercial acumen

Customer relationship management expertise

Job description

Senior Contract Manager - Lloyds Banking Group

Job Id: 52784
Posting Date: 5 Nov 2025
Function: Sales and Commercial
Unit: Business
Location: Alexander Bain House, Glasgow, United Kingdom
Salary: Competitive with excellent benefits
Location: Glasgow / London

Why this job matters

You will be a senior member of a dynamic contract management team serving one of our biggest, long standing and prestigious UK customers. You will drive delivery of the contract and lead a wide variety of cross‑functional colleagues to transform customer requirements into reality. You will master balancing customer satisfaction with our bottom line as you navigate and negotiate complex contractual conundrums. The everyday job satisfaction comes from problem solving for customers and colleagues as part of the LBG contract management team.

Key responsibilities

• Meet the contracted financial and performance targets and obligations through the complete contract lifecycle.
• Ensure supporting functions such as billing, pricing and ordering are delivering for the contact centre P&L.
• Lead delivery of contract management obligations in the respective area (NGN) and manage contractual risks for the lifecycle of the contract, escalating resolution where applicable.
• Manage and resolve conflicts and ensure effective change control of contracts to reduce cost and maximize profit for the business.
• Work with contract assurance and legal to deliver accurate and risk‑averse contract changes.
• Manage the complex P&L for NGN, ensuring forecast accuracy for revenue and cost, margin optimisation and cost control.
• Maintain appropriate governance of all activities impacting financial and contractual outcomes, using robust data for analysis and decision making.
• Build long‑term customer relationships and communicate effectively at all levels, presenting business plans, forecasts and risks to senior stakeholders.
• Build strong cross‑functional relationships and embed collaborative working principles.

Qualifications & Skills

• Strong negotiation skills.
• Excellent contract management ability.
• Commercial acumen and P&L responsibility.
• Customer relationship management expertise.

Benefits

• £2,500 bonus on target.
• Health care package.
• Pension scheme.
• Family leave policy.