Senior Continuous Improvement Analyst — CX & AI Optimizations

Deliveroo; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading food delivery company is looking for a Senior Continuous Improvement Analyst in London. This role involves monitoring and improving operational processes, enhancing customer experiences, and working closely with various stakeholders. The ideal candidate should possess strong analytical skills, project management experience, and the ability to influence others. Benefits include a focus on employee welfare and a commitment to diversity in the workplace.

Benefits

Healthcare benefits

Generous annual leave

Parental leave

Qualifications

• Strong analytical capabilities to monitor and analyze processes.
• Proven project management expertise in driving improvements.
• Ability to effectively communicate and influence stakeholders.

Responsibilities

• Monitor and review procedures to recommend improvements.
• Drive out failure demand and reduce customer complaints.
• Own and maintain analysis content within analytics tools.
• Identify opportunities for AI integration and process automation.
• Engage with stakeholders to implement positive process changes.

Skills

Good analytical skills

Project management skills

Ability to influence stakeholders

Tools

Internal tools and processes

Job description

A leading food delivery company is looking for a Senior Continuous Improvement Analyst in London. This role involves monitoring and improving operational processes, enhancing customer experiences, and working closely with various stakeholders. The ideal candidate should possess strong analytical skills, project management experience, and the ability to influence others. Benefits include a focus on employee welfare and a commitment to diversity in the workplace.