Senior Content Strategy & AI Programs Lead

Amazon; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Amazon EU SARL (UK Branch) is seeking a Senior Content Program Manager to own the end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive content framework for SOPs, help docs, policy updates, and launches, ensuring accuracy and accessibility for diverse audiences.

You will lead cross-functional program management across technology, legal, marketing, operations, and commercial teams, with measurable goals and governance to reduce

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Experience in content creation or copy editing, including online publishing.

Responsibilities

• Design and own the end-to-end content strategy, building a scalable framework that covers SOPs, help documentation, policy changes, and new product launches for both external clients and internal support associates
• Benchmark content quality and effectiveness against industry leaders, define measurable goals, and establish review mechanisms to track performance and drive continuous improvement
• Lead cross-functional program management across technology, legal, marketing, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to individual deliverables
• Define the taxonomy, structure, and quality standards that make content machine-readable and AI-ready, ensuring our tools surface accurate, personalized, and context-aware information at the right moment
• Lead the development of interactive video and multimedia experiences that translate complex operational topics into simple, intuitive formats, reducing cognitive load and driving self-service adoption
• Author and lead high-judgment business reviews and leadership documents, including MBRs, QBRs, and VP goal reviews, with clear commentary on program status, risks, and mitigations
• Develop and maintain playbooks and process documentation to standardize and scale content programs across the organization
• Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously

Skills

Data-driven decision-making

Program strategy ownership

Program or project management

Content creation / copy editing

Job description

Amazon EU SARL (UK Branch) is seeking a Senior Content Program Manager to own the end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive content framework for SOPs, help docs, policy updates, and launches, ensuring accuracy and accessibility for diverse audiences.

You will lead cross-functional program management across technology, legal, marketing, operations, and commercial teams, with measurable goals and governance to reduce