Senior Content Services Operator

MPS Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

EOT Bonus

Annual Leave 25 days

Parental Leave

Sick Leave

Private Medical Care

Cinema Perks

Housing Deposit Support

Hybrid/Remote Work

Volunteering Day

Job summary

MPS Limited is seeking a Senior Content Services Operator to lead a skilled team delivering high-quality theatrical and downstream content. You will drive operational excellence, optimize workflows, and ensure timely fulfilment of client requirements.

You will oversee complex projects, train staff on DCPs and IMF workflows, and collaborate with Account Managers to meet demanding schedules while maintaining top industry standards.

Qualifications

• 3+ years in a high-volume DCP/downstream deliverable creation environment.
• Educated to degree level or equivalent experience.
• Strong leadership and communication skills to manage teams and stakeholders.

Responsibilities

• Lead and develop a team of Content Services Operators to deliver highest standards of theatrical and downstream output.
• Regularly evaluate workflows to improve quality, delivery, and cross-department collaboration.
• Oversee completion of complex projects, providing guidance and input for tactical decisions.
• Train the team on deliverables and mezzanine files (DCPs, Subtitled, 5.1/7.1, Atmos, IMF).
• Provide technical validation and coaching; perform spot checks and QCs as needed.
• Coordinate with Account Managers and other departments on encoding inquiries and planning.
• Manage department rota and represent the team in internal meetings.

Skills

DCP workflows

Downstream content

IMF knowledge

Command line tools

Project management

Education

Degree level or equivalent

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Drive global film delivery. Elevate the cinema experience.

Join MPS as a Senior Content Services Operator and lead the successful delivery of theatrical and downstream content services, overseeing complex projects from inception to completion. Working closely with internal teams, clients, and external partners, you'll drive operational excellence, optimise workflows, provide technical leadership, and ensure all deliverables meet the highest industry standards. You'll play a key role in developing team capability, resolving technical challenges, and ensuring the timely, seamless fulfilment of client requirements while continually driving quality and innovation.

What You’ll Do:

Technical Operations

• Lead, develop and work as part of a team of Content Services Operators to deliver the highest
• standards of theatrical and downstream output for our clients.
• Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration.
• Oversee the successful completion of non-standard and complex projects providing support and input where necessary. This can range from working on daily tasked orders to helping the business with tactical decisions and planning.
• Able to both create and train the team on deliverables and mezzanine files such as, but not limited to:
• A wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos etc. Both SMPTE and Interop as well as DVis and Barco HDR packages
• Downstream deliverables as well as internal and external reference and approval files
• Censorship edits
• Audio edits and conforms
• Having an in-depth knowledge of IMF workflows and specifications.
• Lead technical validation and troubleshooting providing coaching and feedback where necessary.
• Perform spot checks, technical validation on internal and external content and perform short form QCs if needed

People Management

• Leading and coaching the Content Services Team, focusing on developing team members' soft and hard skills with a goal of elevating performance through active and actionable feedback.
• Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees.
• Identify current and future training and growth opportunities within the team and other members of the production teams and facilitate cross training where appropriate.

Planning & Communication

• Act as a primary contact for Account Managers and other departments with encoding enquiries.
• Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback
• Working closely with the Mastering Manager and Content Services Operators to ensure that projects are delivered on time.
• Representing the department in internal meetings and maintaining the team Rota.

What You’ll Bring:

• 3+ Years experience in a high volume DCP / Downstream deliverable creation environment
• Educated to degree level or equivalent experience

Why MPS?

Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide

As a Senior Content Services Operator, you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart:

• Brand Ambassador: You represent MPS with professionalism, warmth, and purpose- bringing a human touch to everything you do.
• Exceptional Communicator: Clear, confident, and articulate across written and verbal channels.
• Customer-Centric: You go the extra mile to deliver outstanding service, with a meticulous eye for detail.
• Organised Multitasker: You thrive in fast-paced environments, managing multiple priorities with precision.
• Time-Smart: You know how to prioritise and deliver on time - every time.
• Adaptable & Calm Under Pressure: You stay cool, flexible, and focused when things shift or escalat.
• Solution-Oriented: Quick to spot issues and quicker to resolve them with practical, thoughtful solutions.
• Strong Interpersonal Skills: You build trust with clients, partners, and teams, and you’re a great listener.
• Discreet & Reliable: Trusted with confidential information and always act with integrity.
• Tech-Savvy: Proficient with modern office tools and systems, including Microsoft Office Suite- especially advanced Excel.
• Industry Knowledge: Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space.
• Detail-Driven: You care about accuracy- nothing slips through the cracks.
• Culturally Aware: You bring inclusivity and empathy to your global interactions.
• Positive & Proactive: A team player who’s motivated to make a meaningful impact.
• Strong Communication Skills: Able to convey technical and operational information clearly to both technical and non-technical audiences.

Qualifications/Experience

• In depth knowledge of theatrical and downstream encoding, best practice and standards
• In depth knowledge of video and audio codecs and their appropriate uses
• In depth knowledge of command line tools and basic scripting
• In depth knowledge of frame rate and colour space conversions
• Aptitude for Project Management & Capacity Planning
• Excellent communication with clients and stakeholders to efficiently resolve technical and validation issues as well as advice on best practices and workflow quries
• Ability to explain complex technical terminology in an easy-to-understand way

Benefits

• Access to EOT(Employee Ownership Trust) tax-free bonus
• 25 days' Annual Leave
• Enhanced Parental Leave
• Enhanced Sick Leave
• Retention recognition - extra perks at key milestones: from increased employer pension to private medical care
• Birthday or work anniversary day off on us
• Cinema perks, including access to premieres and special screenings
• Rental Housing Deposit Support
• Access to hybrid and remote working arrangements
• Volunteering Day off