Senior Content Designer - Verification

Wise; City Of London; Hybrid; GBP 69,000 - 101,000; Full time

Job summary

A leading financial technology firm in England is seeking a Senior Content Designer to ensure smooth onboarding for personal customers. This role involves collaborating with cross-functional teams to create user-friendly, scalable onboarding experiences. Ideal candidates have significant experience in content design and the ability to thrive in complex, fast-paced environments. The role offers the opportunity to impact and improve the customer experience while contributing to a mission of financial inclusivity.

Qualifications

• Experience shipping world-class products as a Senior Content Designer.
• Hands-on experience in fast-paced, engineering-led environments.
• Strong collaboration skills and experience with cross-functional teams.

Responsibilities

• Support personal customers to onboard to Wise quickly and easily.
• Design and deliver experiences that make onboarding clear and effortless.
• Collaborate to design scalable experiences for teams across Wise.

Skills

Collaboration skills

Content design

Problem-solving

Attention to detail

Job description

• Compensation: GBP 69,000 - GBP 101,000 - yearly

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?

How do you help businesses and customers get paid in the best way for them, no matter where in the world the money needs to move from?

How do you collaborate in a human‑centred way to ship work you’re truly proud of?

These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

What you’ll be doing:

You’ll be working in the cross‑functional Personal Onboarding Verification team — a team that helps customers onboard to Wise.

You’ll be part of the Global KYC and Onboarding squad — a squad that makes onboarding to Wise safe, compliant and scalable.

In this role, you’ll support personal customers to onboard to Wise quickly, easily and with confidence. You’ll help keep Wise safe and secure for our customers and balance meeting regulatory obligations with building world‑class customer experiences.

You’ll invest time in understanding our customers, their needs and our infrastructure. And you’ll design and deliver experiences that make onboarding clear and effortless, building trust with new and existing customers.

You’ll work with your cross‑functional partners to design and scale experiences that teams across Wise can use.

You’ll also be part of the Content Guild and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute:

You’ll use your expertise to discover, design and deliver simple, well‑crafted and intuitive experiences that customers love

You’ll bring a sharp eye for detail and a systems thinking approach to solve problems and find scalable solutions

You’ll influence teams and stakeholders to increase customer‑centredness and content quality across the squad

You’ll work with designers across the squad to build a standardised and seamless experience for customers

This role will give you the opportunity to:

Deliver impact and ship work you’re proud of

Own content projects from end‑to‑end

Define what great content looks like, then help deliver it

Be part of a positive change in the world. We’re fixing a broken system and putting people and businesses in control of their money

About you:

• Accomplished Senior Content Designer with experience shipping world‑class products

Hands on experience delivering product content in fast‑paced, engineering‑led environments

Strong collaboration skills and experience working in cross‑functional teams

You’re comfortable navigating complexity and ambiguity and can successfully collaborate in this environment

Familiarity with design processes and experience validating how content solves real customer problems

Exceptional content craft and a desire for quality

Willingness to give and receive constructive feedback

Heads up, this probably isn’t for you if:

Your experience is mostly in marketing content, advertising, journalism or social media and you have no hands‑on experience of content design or working in UX.

You’re not comfortable navigating complexity and working in a fast‑paced environment

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs .