Senior Content Designer, Getting Help (Support)

Wise; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology company is seeking a Senior Content Designer to improve content quality in their Support team. The ideal candidate will have a strong background in content design, experience in cross-functional teams, and an interest in AI. You will work closely with a talented team to create intuitive experiences that simplify customer interactions, focusing on empathy and collaboration. This role also offers the chance to own content projects from start to finish.

Qualifications

• Accomplished Senior Content Designer with experience shipping world-class consumer products.
• Hands-on experience delivering creative and product content in fast-paced environments.
• Strong interest in AI as part of user-facing products.

Responsibilities

• Level up quality of existing content across Support.
• Collaborate with designers, analysts, and engineers.
• Own content projects from end-to-end.

Skills

Content design

Collaboration

Creativity

AI understanding

Empathy

Job description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?

How do you help businesses and customers get paid in the best way for them, no matter where in the world the money needs to move from?

How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Senior Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

What you’ll be doing:

You’ll be levelling up the quality of our existing content across Support — a squad that helps millions of people troubleshoot our products and understand how to get the most out of what we offer.

In addition, you’ll be figuring out how to harness the potential of AI to scale your impact as a designer, quickly test and iterate on your ideas with a huge degree of freedom and flexibility, and learn as part of your day-to-day work as this technology evolves.

You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute

• You’ll get to know our customers, building empathy and a deep understanding of their needs.
• You’ll use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that make stressful situations easier.
• You’ll be influential in your squad, understanding and prioritising content needs.
• You’ll work with a talented team of designers, analysts, product managers and engineers to bring your ideas to life.
• Together with your team, you’ll identify ways to use AI to improve the way we support our customers, and with your fellow content designers, how to leverage AI as part of your design toolkit.
• Using your content skills you’ll level up content design quality and maturity across the squad, one iteration at a time.

This role will give you the opportunity to:

• Deliver impact and ship work you’re proud of
• Own content projects from end-to-end
• Define what great content looks like, then help deliver it
• Work at the crossroads of marketing communication and product design
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you:

• Accomplished Senior Content Designer with experience shipping world-class consumer products
• Hands on experience delivering creative and product content in fast paced, engineering-led environments
• Strong interest and foundational understanding of AI, including as part of user-facing products and as part of your content design process
• Strong collaboration skills and experience working in cross-functional teams
• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment
• Familiarity with design processes and experience validating how content solves real customer problems
• Exceptional content craft and a desire for quality
• Willingness to give and receive constructive feedback

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, journalism or social media – and you have no hands-on experience of content design or working in UX.
• You’re not comfortable navigating complexity and working in a fast-paced environment

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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